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- Tasks: Lead client service strategy and team for Treasury Services EMEA, focusing on client experience and growth.
- Company: Join BNY, a top global financial services firm impacting 20% of the world's investible assets.
- Benefits: Enjoy competitive pay, flexible resources, generous leave, and a strong focus on wellbeing.
- Why this job: Be part of an innovative, inclusive culture that values your perspective and drives social impact.
- Qualifications: Bachelor's degree or equivalent, with relevant financial services experience and strong leadership skills.
- Other info: BNY is committed to diversity and inclusion, recognised as a top employer for various awards.
The predicted salary is between 43200 - 72000 ÂŁ per year.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world.
We’re seeking a future team member for the role of Director, Head of Client Service EMEA to join our Treasury Services team. This role is in London. In this role, you’ll make an impact in the following ways:
- Develop and execute the client service strategy for Treasury Services EMEA, ensuring alignment with the bank’s overall regional and global goals.
- Lead the client service team across EMEA with key focus on client experience and driving strategic partnership with our clients to enable commercial growth.
- Drive client service transformation agenda to meet strategic business needs through people, process and technology.
- Ensure appropriate oversight and governance of our Risk & Control Framework.
- Strategize with key stakeholders to deliver strategic client outcomes in a sustainable way with a data driven methodology and robust partnerships to enable scale.
- Represent Global Client Service, leading incidents, driving client engagement, communication, and industry thought leadership.
- Deliver target objectives across performance, productivity and client satisfaction score.
- Cultivate a high performing team culture through mentorship and coaching team members to strengthen employee motivation and training journey requirements.
To be successful in this role, we’re seeking the following:
- Bachelor's degree or the equivalent combination of education and experience is required.
- A number of years relevant product or financial experience in financial services.
- Strong foundation in transaction banking product knowledge/ecosystems (FX, Payments, Trade Finance, Cash Management, etc.) and end to end operational workflows.
- Strong leadership and people management skills with the ability to motivate and inspire a team.
- Excellent client focus and stakeholders’ management skills.
- Possess excellent interpersonal and communication skills with positive attitude, eagerness to learn and make an impact.
At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024; World’s Most Admired Companies, Fortune 2024; Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024; Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024; “Most Just Companies”, Just Capital and CNBC, 2024; Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024; Bloomberg’s Gender Equality Index (GEI), 2023.
Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Director, Head of Client Service EMEA employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Head of Client Service EMEA
✨Tip Number 1
Familiarise yourself with BNY's client service strategy and their approach to Treasury Services. Understanding their goals and how they align with the broader financial landscape will help you articulate your vision for the role.
✨Tip Number 2
Network with current or former employees of BNY, especially those in client service roles. They can provide valuable insights into the company culture and expectations, which can be crucial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client engagement and satisfaction in previous roles. Highlighting your experience in transaction banking and operational workflows will demonstrate your expertise.
✨Tip Number 4
Showcase your leadership style and how you cultivate high-performing teams. Be ready to share your strategies for mentoring and motivating team members, as this is a key aspect of the Director role.
We think you need these skills to ace Director, Head of Client Service EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services, particularly in transaction banking and client service. Use specific examples that demonstrate your leadership skills and ability to drive client satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with BNY's goals, particularly in developing client service strategies and leading teams.
Highlight Key Achievements: When detailing your work experience, focus on quantifiable achievements that showcase your impact in previous roles. Mention any successful projects or initiatives that improved client engagement or operational efficiency.
Showcase Soft Skills: Emphasise your interpersonal and communication skills in your application. Provide examples of how you've motivated teams or managed stakeholder relationships effectively, as these are crucial for the Director role.
How to prepare for a job interview at BNY Mellon
✨Understand the Company Culture
Before your interview, take some time to research BNY's culture and values. Familiarise yourself with their commitment to innovation and inclusivity, as this will help you align your answers with what they value in their employees.
✨Showcase Your Leadership Skills
As a Director, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams or projects, focusing on how you motivated others and drove results.
✨Demonstrate Client-Centric Thinking
Since the role focuses on client service, be ready to discuss how you've previously enhanced client experiences. Share specific strategies you've implemented that led to improved client satisfaction and engagement.
✨Prepare for Technical Questions
Given the emphasis on transaction banking products, brush up on your knowledge of FX, Payments, Trade Finance, and Cash Management. Be prepared to discuss how these areas relate to client service and operational workflows.
