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- Tasks: Lead complex client onboarding projects and ensure smooth transitions to our services.
- Company: Join BNY, a top-rated innovative company with a strong commitment to equality and sustainability.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving successful project outcomes.
- Qualifications: Bachelor’s degree and project management experience preferred; client-facing skills are a plus.
- Other info: Be part of a dynamic team recognised for innovation and inclusivity.
The predicted salary is between 60000 - 80000 £ per year.
In this role, you will make an impact in the following ways:
- Responsible for project/program management of complex projects and programs for new business. These would typically be long-term, multi-year and could be across platforms.
- Collaborates with internal Key Partners and clients to facilitate the conversion of new client’s assets, processes, and procedures from current custodian(s) to BNY.
- Deploys full program governance with standard artifacts to track project plan assignments.
- Coordinates the planning, scheduling, reporting, and issue/risk tracking, escalates project/program risks to management and works with internal and external stakeholders to meet target onboarding/conversion timelines.
- Lead Client Conversion and Change improvement initiatives.
- Provides leadership and recommendations for overall success of complex onboardings/conversions to ensure the highest quality of project delivery and client satisfaction.
- Collaborates with firm-wide resources (Operations, Product, Technology, Legal, etc.) to ensure client onboarding/conversion needs are being addressed and ensures alignment across teams.
- Proactively manages client expectations by evaluating scope creep, material project changes, and customized operating models.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent.
- Sufficient years of total work experience preferred.
- Project Management Certification is strongly preferred.
- Experience in client-facing and/or project management roles is strongly recommended.
At BNY, our culture speaks for itself.
Client Onboarding & Change Program Lead employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding & Change Program Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role like Client Onboarding & Change Program Lead. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since BNY has a strong focus on innovation and client satisfaction, think about how your experience aligns with these aspects and be ready to share specific examples during your chat.
✨Tip Number 3
Showcase your project management skills! Be ready to discuss your past experiences managing complex projects and how you’ve successfully navigated challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Client Onboarding & Change Program Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Onboarding & Change Program Lead role. Highlight your project management experience and any client-facing roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any relevant certifications or experiences that stand out.
Showcase Your Collaboration Skills: Since this role involves working with various teams, make sure to highlight your ability to collaborate effectively. Share examples of how you've worked with different stakeholders in past projects to achieve successful outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at BNY Mellon
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the types of complex projects and programmes you’ll be managing. Be ready to discuss your past experiences with similar long-term projects and how you successfully navigated challenges.
✨Showcase Your Collaboration Skills
This role requires a lot of collaboration with internal key partners and clients. Prepare examples that highlight your ability to work across teams and manage client expectations effectively. Think about times when you’ve successfully led initiatives or improved processes.
✨Be Ready for Governance Discussions
Since deploying full program governance is crucial, brush up on standard project management artifacts. Be prepared to discuss how you track project plans, manage risks, and ensure quality delivery. This will show you’re serious about maintaining high standards.
✨Demonstrate Your Client-Facing Experience
As this role is client-facing, it’s important to convey your experience in managing client relationships. Share specific instances where you’ve handled scope changes or customised operating models, and how you ensured client satisfaction throughout the process.