Senior Associate, Client Services - BNY Investments in City of London

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

BNY Investments is a division of BNY, one of the world’s largest and most-trusted financial services groups. BNY Investments is a leading investment manager, with $2.1 trillion in assets under management as of June 30, 2024. Through an investor-first approach, the firm brings to clients the best of both worlds: specialist expertise from seven specialist investment managers offering solutions across every major asset class, backed by the strength, stability, and global presence of BNY.

We’re seeking a future team member for the role of Senior Associate, Client Services to join our EMEA Investment Management team. This role is located in London.

Responsibilities:

• Fulfilling all administrative needs of fund buying and distributing IM EMEA clients in the UK.
• Acting as a first and ongoing point of contact for any client service needs.
• Delivering & communicating operational excellence to the wholesale and institutional clients (including Platforms) of BNY Investments in the UK.
• Maintaining regular client contact with the aim to improve client service and satisfaction and continue to build the BNY brand and image.
• Fostering and maintaining strong working relationships with the various contacts of BNY Investment’s clients, including their operational and dealing contacts.
• Responding to incoming operational queries and ad-hoc requests from clients and internal stakeholders in a timely and professional manner.
• Assisting in the negotiation and implementation of new legal agreements.
• Ensuring commission, rebate and mandate arrangements are set up, maintained and monitored correctly.
• Organising and delivering regular monthly and quarterly reports to clients accurately and in a timely manner.
• Communicate proactively with clients regarding their investments including but not limited to corporate actions, regulatory change, and account activity.
• Working alongside the Sales Team and Relationship Managers, supporting the sales process and ensuring that they are kept appraised of all relevant issues relating to the client.
• Working closely with internal departments, boutiques and the transfer agent to ensure the highest level of client service is achieved and maintained.
• Identifying areas for process and client service improvements on an ongoing basis and in line with business, market and product developments.
• Observing, maintaining and improving tight risk control processes.
• Participating in project work as and when required.
• Understanding the core product offering, the strategies and the investment process of each of the investment firms.
• Provide temporary cover for Relationship Managers or other Client Services staff when needed.
• Fully understanding and adhering to the company’s procedures covering anti financial crime matters, including but not limited to, AML, KYC and sanctions requirements.
• Complying with all corporate policies and procedures within the department.
• Alerting management immediately of any significant changes to business risks and internal controls effectiveness.
• Notifying management and/or Compliance immediately of any regulatory breach.
• Complying with health and safety policies and procedures operating within the business.

Qualifications:

• Experience in a client service role in the investment management industry.
• Bachelor’s degree or equivalent combination of education and experience.
• Strong organizational and relationship management skills.
• Client knowledge and understanding.
• Numeracy and good level of competence in Excel.
• Solving problems and creating solutions.
• The ability to execute the sales process.
• Project and time management skills.

At BNY, our culture speaks for itself. Our benefits and rewards include highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.