Benefits Delivery Specialist

Overview

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Role

We’re seeking a future team member for the role of Benefits Delivery Specialist to join our EMEA Benefits Delivery Team. This role is located in Manchester.

Job Purpose

To assist with providing an effective, accurate and timely benefits delivery service to employees, People Team, benefits vendors, consultants, and other third-party stakeholders.

Responsibilities

• Day-to-day delivery of specific benefits tasks including acting as the point of escalation for complex benefits and pension queries
• Day-to-day management of Neocase queries ensuring all benefits queries are dealt with quickly and efficiently and within the required SLAs
• Responsible for managing the following vendors/benefits:
  • Childcare vouchers
  • GymFlex
  • Bike to Work
  • Dining Card
  • Reward Gateway
  • Discount website
• Support senior members of the team with BAU and administrative tasks such as but not limited to:
  • Provision of benefits in countries with a low headcount
  • Testing Flex platform and reviewing error reports
  • PILOBs: to complete on request
  • Longterm absence reporting
  • Processing benefits invoices
  • Benefits shared mailbox management
  • Liaising with vendors as required
  • Third party governance support and management
  • Assist the maintenance of an accurate log of P11D adjustments

Requirements

• Excellent written and verbal communications skills with strong attention to detail
• Strong organisational skills, working effectively to deadlines and project plans
• Good at building effective working relationships with third party outsourced service providers/vendors

Company information

At BNY, our culture speaks for itself, check out the latest BNY news at the BNY Newsroom and BNY LinkedIn.

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.