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- Tasks: Investigate and resolve client complaints, ensuring compliance with regulations.
- Company: Join BNY, a leading global financial services company with a culture of innovation and inclusivity.
- Benefits: Enjoy competitive pay, flexible resources, generous leave, and paid volunteer time.
- Why this job: Make a real impact while growing your skills in a supportive and dynamic environment.
- Qualifications: Experience in financial services preferred; a degree is beneficial but not required.
- Other info: This role is hybrid, based in Manchester, UK.
The predicted salary is between 28800 - 48000 £ per year.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world.
We’re seeking a future team member for the role of Associate, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID.
In this role, you’ll make an impact in the following ways:
- Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate.
- Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate.
- Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
- Escalate any high priority or high risk complaints to manager and analyze data to monitor performance and drive continuous improvement.
To be successful in this role, we’re seeking the following:
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor’s degree may be beneficial, but not necessarily required.
- 3-5 years of total work experience preferred but we will consider less experienced candidates.
- Experience in a financial services operational area and/or oversight handling preferred.
- Willingness to develop personal skills in AI/Digital Tools preferred.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Associate, Shareholder Services I employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Shareholder Services I
✨Tip Number 1
Familiarise yourself with the regulatory requirements mentioned in the job description, such as CASS, COLL, and GDPR. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to compliance and client service.
✨Tip Number 2
Highlight any experience you have in resolving complaints or handling customer service issues. Be prepared to discuss specific examples where you successfully managed a complaint, as this will show your problem-solving skills and ability to handle pressure.
✨Tip Number 3
Research BNY's culture and values, especially their focus on innovation and inclusivity. During your interactions, whether in interviews or networking, mention how your personal values align with theirs to make a strong impression.
✨Tip Number 4
Stay updated on trends in financial services and digital tools, particularly AI. Showing that you are proactive about developing your skills in these areas can set you apart from other candidates and demonstrate your willingness to grow within the role.
We think you need these skills to ace Associate, Shareholder Services I
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Associate, Complaints position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in financial services or complaint resolution. Use specific examples to demonstrate your problem-solving skills and ability to handle regulatory requirements.
Showcase Your Skills: Mention any relevant skills, such as proficiency in AI/Digital Tools, that could set you apart from other candidates. Be sure to provide examples of how you've used these skills in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're interested in BNY and this specific role. Make sure to convey your enthusiasm for contributing to their inclusive workplace culture.
How to prepare for a job interview at BNY Mellon
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Associate, Complaints position. Familiarise yourself with the key tasks such as investigating and resolving complaints, and ensure you can discuss how your experience aligns with these duties.
✨Know the Regulations
Since this role involves compliance with various regulations like CASS, COLL, and GDPR, it’s crucial to have a basic understanding of these terms. Be prepared to discuss how you would ensure compliance in your work.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved complaints or issues. Highlight your approach to problem-solving and how you can apply that to the role at BNY.
✨Demonstrate Your Willingness to Learn
BNY values personal development, especially in AI and digital tools. Be ready to express your enthusiasm for learning new skills and how you plan to keep up with industry trends.
