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BNY Mellon Capital Markets, LLC

VP, User Experience Design

London Full-Time 43200 - 72000 £ / year (est.) No home office possible

At a Glance

Tasks: Lead user experience design for BNY's global websites, ensuring they are user-centred and high-performing.
Company: BNY is a top global financial services firm, empowering innovation and inclusivity.
Benefits: Enjoy competitive pay, flexible resources, generous leave, and a focus on wellbeing.
Why this job: Join a culture of innovation and impact, shaping user experiences in a leading financial institution.
Qualifications: Bachelor's degree in UX or related field; strong portfolio and experience in complex web ecosystems required.
Other info: This role is hybrid, based in London, and offers opportunities to collaborate across diverse teams.

The predicted salary is between 43200 - 72000 £ per year.

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Job Description
VP, User Experience Design
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
We’re seeking a future team member for the role of VP, User Experience Design to join our Digital Marketing Team. This role is located in London, UK – HYBRID.
In this role, you’ll make an impact in the following ways:

Contribute to the development and ongoing optimization of BNY’s global websites by designing user-centred, accessible, and high-performing experiences that bring it in line with the innovative, AI-forward organization that BNY is.
Partner with cross-functional teams – including Content, SEO, Analytics, MarTech, Developers and Legal/Compliance – to deliver experiences that are usable, brand-aligned and legally compliant.
Apply and evolve our Web Design System in collaboration with authors/publishers and developers to create scalable design solutions that meet brand, accessibility and usability standards.
Support a culture of continuous, data-driven improvement by incorporating insights from research, performance analytics and A/B testing into your design decisions.
Drive UX best practice across projects, advocating for user needs, facilitating design workshops and designing templates, and navigational patterns that improve the site’s overall structure and user journeys.
Help shape and uphold UX governance by contributing to standards, documentation and processes that ensure quality and consistency across or digital ecosystem.

To be successful in this role, we’re seeking the following:

Bachelor\’s degree in user experience, human computer interaction, psychology, design or a related discipline, or equivalent work experience required. Advanced degree a plus.
A number of years of UX or product design experience required, with a strong portfolio ideally demonstrating work on complex web ecosystems, enterprise-level websites or regulated industries. Experience in the financial services industry is a plus.
Fluency in Figma, user flows, wireframes, interaction design and prototyping.
Experience planning and conducting UX research (e.g. usability testing, stakeholder interviews, heuristic reviews) to inform design decisions and support data-driven improvements.
A strong collaborator who is comfortable working across marketing, engineering, legal and compliance.
Strong grasp of accessibility standards, responsive design and modular design systems.
A proactive mindset with the ability to bring structure to ambiguity, and deliver clear design explorations, recommendations and solutions.

At BNY, our culture speaks for itself. Here’s a few of our awards:

America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Seniority level

Seniority level

Executive

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

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