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- Tasks: Manage client relationships and oversee property developments with a focus on customer service.
- Company: BNS is a dynamic property services company based in Bristol, dedicated to exceptional client experiences.
- Benefits: Enjoy competitive pay, hybrid working, funded training, and a supportive work environment.
- Why this job: Join a growing team where your communication skills can shine and make a real impact.
- Qualifications: 2 years of block management experience and strong interpersonal skills are essential.
- Other info: Flexible hours and a company pension are included, plus opportunities for career development.
The predicted salary is between 25000 - 35000 £ per year.
BNS is a property services company based in North Bristol (BS16), servicing developments throughout the south of England and Wales. We offer fully bespoke packages to our clients, with our main service provisions of block management, maintenance and facilities management, service charge accounting, compliance and health and safety. Here at BNS we pride ourselves on providing all-encompassing and transparent property services, giving clients a personal experience, which is reliable, responsive and proactive. We are proud to be an equal opportunities employer and work hard to ensure that our work environment is a harmonious and rewarding one.
Due to increased and diversified market share, contributing to continued growth and development, the need for a Client Relationship Manager has been identified.
Your role as a Client Relationship Manager will be:
- To manage internal and external communal areas of a variety of Leasehold, Right to Manage, RMC and Freehold Developments.
- Build good relationships with clients and customers.
- Communicate updates across all supportive BNS departments to the client of developments on their scheme.
The Role Will Include:
- Delivering a high customer service to our clients and customers.
- Communicating coherently and positively in written and verbal form.
- Updating our bespoke online portal with scheme developments.
- Managing communal areas of a variety of leasehold and freehold developments.
- Managing the Property Management inbox and calls.
- Liaising with a range of stakeholders in particular colleagues, clients, contractors, landlords and residents to ensure quality service provision.
- Undertake site inspections and report actions through our bespoke portal, to ensure our managed blocks are maintained and serviced to a high standard.
- Attend and chair meetings with clients and external stakeholders.
- Financial management to include preparation of Service Charge estimates, review of expenditure and improving the financial position of developments.
- Positively collaborating across the portfolio, working alongside assistive departments such as accounts, compliance, facilities and Health & Safety and lead the communication with the stakeholder.
Other Tasks Commensurate With This Role Will Include:
A successful candidate will bring a high level of customer service and strong communication skills whilst having a keen eye for detail and the ability to multitask in a fast-paced growing environment.
Required:
- At least 2 years Block Management experience.
- Friendly, professional and driven nature.
- Strong communication and interpersonal skills both written and spoken.
- Customer service champion: Positive rapport and relationship building with clients.
- Proactive and prompt attitude to client communication.
- Ability to work within structure and adherence to SLA’s and KPI’s.
- Hardworking with a key desire to have a positive influence on interaction with customers and clients.
- Good time management and the ability to work under pressure.
- Excellent IT skills – Word, Excel, Outlook and bespoke packages.
- Self-motivated and passionate about working as part of a team.
- Proactive, receptive and adaptable to change whilst being diligent and providing ideas to encourage growth and efficiencies.
- Driving licence.
- Evidence of eligibility to live and work in the UK.
- Associate/Member status of TPI desirable.
Benefits:
- Competitive salary and holiday package.
- Funded Training Development Opportunity for career development.
- Hybrid and flexible working opportunities.
- On-site parking.
- Referral Scheme bonus.
- TOIL for out of hours Stakeholder meetings.
- Company pension.
Working Hours: Monday to Friday, 09:00 to 17:00
Location: Bristol
Salary: £30,000.00 + depending on experience
How to apply: Please send your CV and cover letter to hr@bns.co.uk
Job Type: Full-time
Pay: From £30,000.00+ depending on experience
Schedule: Monday to Friday
Education: GCSE or equivalent (required)
Experience: Block Management: 2 years (required)
Property Manager / Client Relationship Manager employer: BNS
Contact Detail:
BNS Recruiting Team
hr@bns.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager / Client Relationship Manager
✨Tip Number 1
Familiarise yourself with the property management landscape in Bristol. Understanding local regulations and market trends will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the property management sector. Attend local events or join online forums to connect with others in the field. This can lead to valuable insights and potential referrals that may boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in building rapport and resolving issues will showcase your suitability for the Client Relationship Manager role.
✨Tip Number 4
Research BNS and their approach to property management. Understanding their values and service offerings will allow you to tailor your discussions and show how your skills align with their mission, making you a more attractive candidate.
We think you need these skills to ace Property Manager / Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your block management experience and customer service skills. Use specific examples that demonstrate your ability to build relationships with clients and manage properties effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your communication skills and proactive approach.
Showcase Relevant Skills: Emphasise your strong communication and interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully managed client relationships and handled multiple tasks in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Property Manager role.
How to prepare for a job interview at BNS
✨Showcase Your Customer Service Skills
As a Property Manager / Client Relationship Manager, your ability to deliver exceptional customer service is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your proactive communication and problem-solving skills.
✨Demonstrate Your Block Management Experience
With at least 2 years of block management experience required, be ready to discuss specific projects or developments you've managed. Talk about the challenges you faced and how you overcame them, showcasing your attention to detail and ability to multitask.
✨Familiarise Yourself with BNS's Services
Research BNS and their property services thoroughly. Understand their approach to block management, maintenance, and customer service. This knowledge will help you tailor your responses and show that you're genuinely interested in the company and its values.
✨Prepare for Stakeholder Interaction Scenarios
Since the role involves liaising with various stakeholders, think of scenarios where you've effectively communicated with clients, contractors, or colleagues. Be prepared to discuss how you handle conflicts or misunderstandings to ensure quality service provision.
