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- Tasks: Manage client relationships and oversee communal areas for various property developments.
- Company: BNS is a dynamic property services company based in North Bristol, serving clients across the south of England and Wales.
- Benefits: Enjoy competitive salary, hybrid working, funded training, and a referral bonus scheme.
- Why this job: Join a supportive team focused on customer service and personal growth in a rewarding environment.
- Qualifications: 2+ years in block management, strong communication skills, and a proactive attitude are essential.
- Other info: Flexible hours and opportunities for career development await you at BNS!
The predicted salary is between 36000 - 60000 £ per year.
BNS is a property services company based in North Bristol (BS16), servicing developments throughout the south of England and Wales. We offer fully bespoke packages to our clients, with our main service provisions of block management, maintenance and facilities management, service charge accounting, compliance and health and safety.
Here at BNS we pride ourselves on providing all-encompassing and transparent property services, giving clients a personal experience, which is reliable, responsive and proactive.
We are proud to be an equal opportunities employer and work hard to ensure that our work environment is a harmonious and rewarding one.
Due to increased and diversified market share, contributing to continued growth and development, the need for a Client Relationship Manager has been identified.
Your role as a Client Relationship Manager, will be:
- To manage internal and external communal areas of a variety of Leasehold, Right to Manage, RMC and Freehold Developments.
- Build good relationships with clients and customers.
- Communicate updates across all supportive BNS departments to the client of developments on their scheme.
The role will include:
- Delivering a high customer service to our clients and customers.
- Communicating coherently and positively in written and verbal form
- Updating our bespoke online portal with scheme developments
- Managing communal areas of a variety of leasehold and freehold developments
- Managing the Property Management inbox and calls
- Liaising with a range of stakeholders in particular colleagues, clients, contractors, landlords and residents to ensure quality service provision.
- Undertake site inspections and report actions through our bespoke portal, to ensure our managed blocks are maintained and serviced to a high standard
- Attend and chair meetings with clients and external stakeholders
- Financial management to include preparation of Service Charge estimates, review of expenditure and improving the financial position of developments
- Positively collaborating across the portfolio, working alongside assistive departments such as accounts, compliance, facilities and Health & Safety and lead the communication with the stakeholder.
Other tasks commensurate with this role will include:
A successful candidate will bring a high level of customer service and strong communication skills whilst having a keen eye for detail and the ability to multitask in a fast-paced growing environment.
Required:
- At least 2 years Block Management experience
- Friendly, professional and driven nature
- Strong communication and interpersonal skills both written and spoken
- Customer service champion: Positive rapport and relationship building with clients
- Proactive and prompt attitude to client communication
- Ability to work within structure and adherence to SLA’s and KPI’s
- Hardworking with a key desire to have a positive influence on interaction with customers and clients
- Good time management and the ability to work under pressure
- Excellent IT skills – Word, Excel, Outlook and bespoke packages
- Self-motivated and passionate about working as part of a team
- Proactive, receptive and adaptable to change whilst being diligent and providing ideas to encourage growth and efficiencies
- Driving licence
- Evidence of eligibility to live and work in the UK
- Associate/Member status of TPI desirable
- Competitive salary and holiday package
- Funded Training Development
- Opportunity for career development
- Hybrid and flexible working opportunities
- On-site parking
- Referral Scheme bonus
- TOIL for out of hours Stakeholder meetings
- Company pension
Working Hours Monday to Friday, 09:00 to 17:00
18 Badminton Road, Downend, Bristol, BS16 6BQ
Based in Bristol, BNS offers block management, development and maintenance services, and facilities management services throughout the south of England and Wales.
BNS covers a wide area including Bristol, Bath, Weston-Super-Mare, Gloucester, Cheltenham, Hereford, Forest of Dean, Chepstow, Newport, Cardiff, Swansea, Cheddar, Taunton, Yeovil, Exeter, Swindon and Reading.
Learn more about our associations, bodies & partnerships
18 Badminton Road, Downend, Bristol, BS16 6BQ
Based in Bristol, BNS offers block management, development and maintenance services, and facilities management services throughout the south of England and Wales.
BNS covers a wide area including Bristol, Bath, Gloucester, Cardiff, Exeter, Taunton, Weston-Super-Mare, Yeovil, Swindon, Reading, Newport, Bridgend, Cheltenham, and Hereford.
Learn more about our associations, bodies & partnerships
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BNS Jobs: Client Relationship Manager, Bristol, Full Time employer: BNS Limited
Contact Detail:
BNS Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BNS Jobs: Client Relationship Manager, Bristol, Full Time
✨Tip Number 1
Familiarise yourself with the property management sector, especially block management. Understanding the nuances of leasehold and freehold developments will give you an edge in conversations during interviews.
✨Tip Number 2
Network with professionals in the property services industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at BNS.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service and relationship management. Be ready to share specific examples of how you've built rapport with clients and handled challenging situations.
✨Tip Number 4
Research BNS's values and recent projects. Showing that you understand their commitment to transparency and customer service will demonstrate your genuine interest in the role and the company.
We think you need these skills to ace BNS Jobs: Client Relationship Manager, Bristol, Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in block management and customer service. Use specific examples that demonstrate your ability to build relationships and manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property services and your understanding of BNS's values. Mention how your skills align with the role of Client Relationship Manager and provide examples of your proactive communication style.
Highlight Relevant Skills: In your application, emphasise your strong communication and interpersonal skills. Mention your proficiency in IT tools like Word, Excel, and Outlook, as well as any experience with bespoke software that may be relevant to the role.
Showcase Your Customer Service Experience: Provide specific instances where you have excelled in customer service roles. Highlight your ability to manage client expectations and deliver high-quality service, which is crucial for the Client Relationship Manager position.
How to prepare for a job interview at BNS Limited
✨Showcase Your Customer Service Skills
As a Client Relationship Manager, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your proactive communication and problem-solving skills.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Be ready to discuss how you communicate updates and liaise with various stakeholders. Practise articulating your thoughts clearly and positively, both verbally and in writing.
✨Familiarise Yourself with Block Management
Since the role requires at least 2 years of block management experience, brush up on relevant terminology and processes. Be prepared to discuss your previous experiences in managing communal areas and how you ensure high standards of service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think of scenarios where you've had to multitask under pressure or resolve conflicts with clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.