At a Glance
- Tasks: Assist drivers with queries and provide excellent customer service in a friendly environment.
- Company: Join Arval BNP Paribas, a global leader in vehicle leasing with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and comprehensive benefits package.
- Other info: Receive 5 weeks of training and enjoy hybrid working options after gaining confidence.
- Why this job: Kickstart your career in a dynamic role where every day is different and impactful.
- Qualifications: A warm telephone manner and eagerness to learn new systems are essential.
The predicted salary is between 26732 - 26732 £ per year.
We are Arval BNP Paribas, a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people who we call Journey Makers. Culturally, we are a friendly bunch more human than corporate and we serve a diverse customer base. From families choosing their first electric vehicle to global brands seeking to switch their fleets to electric vehicles, whatever our customers' mobility needs, we have a solution to offer.
With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well.
Don't worry if you know nothing about cars; you'll go through a full 5-week training programme before you take your first call.
We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:
- The wide variety of queries you get to deal with.
- There's no script; we want you to use your natural warm and friendly style to put customers at ease.
- It's a friendly, supportive, and fun team.
- You're not measured on call times; we know that sometimes it's worth spending a little extra time with customers to get the right outcome.
- Driver Desk is a great place to start your career with Arval; you'll learn about all our different customers and departments, building a great foundation for progression later down the line.
Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move. We'd also like you to bring your:
- Warm and helpful telephone manner.
- Curiosity and hunger for learning new things.
- Ability to learn new systems and tools.
We offer a basic starting salary of £26,732, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service.
- Company pension with up to 10% employer contribution.
- Discounts on our products and services and discounts in many high street brands.
- 2 paid volunteering days every year.
- Free on-site gym.
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee.
- A range of flexible benefits to suit your lifestyle.
When you join us, you'll go through a structured 5-week training programme. From there you'll have lots of support from your team and manager while you're finding your feet. Once you're confident in the role, you'll be able to work hybrid, splitting your time equally between the office and working from home.
Ready to make a difference? Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We are passionate about being a consciously inclusive employer, with a strong Speak Up culture. We are also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process:
- Telephone interview with our Talent Acquisition team.
- 1-hour interview with some of our Driver Desk management team.
If you're not shortlisted, we'll still let you know the outcome of your application. What are you waiting for? Apply today and we'll be in touch.
Customer Service Advisor in Swindon employer: BNP Paribas
At Arval BNP Paribas, we pride ourselves on being more than just a workplace; we are a community of Journey Makers dedicated to delivering exceptional service in a friendly and supportive environment. Our hybrid working model, comprehensive benefits package, and commitment to employee growth through structured training and career progression make us an excellent employer for those looking to thrive in the customer service sector. Join us in Swindon, where your passion for helping others can flourish alongside our diverse team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BNP Paribas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BNP Paribas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BNP Paribas:Your cover letter is your chance to shine! Tell us why you want to work at BNP Paribas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BNP Paribas!
How to prepare for a job interview at BNP Paribas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
