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For Companies At a Glance
- Tasks: Engage with customers daily, resolving queries and providing solutions with empathy.
- Company: Join BNP Paribas Personal Finance, a Top Employer UK focused on making a difference.
- Benefits: Enjoy competitive salary, flexible benefits, health cash plan, and work-life balance options.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, great communication skills, and customer service experience.
- Other info: Embrace a dynamic team culture where your contributions truly matter.
The predicted salary is between 28800 - 43200 £ per year.
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Hours: Full time, Permanent
The Role
The role of a customer contact colleague is taking responsibility for communicating with our customers, dealers, and brokers on a daily basis via all contact channels. Motor Professionals will be the first point of contact for all customer service-related queries, as well as being an important point of contact for our customers who are in arrears, showing early indicators of financial hardship, and vulnerability.
Key Responsibilities
- Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that deliver first contact resolutions for our customers.
- Own individual objectives to support the wider success of the business.
- Contribute to discussions, buzz sessions, and brainstorming activities in an agile way to improve our customer's journeys.
- Manage customer's accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision.
- Take full ownership of the customer's end to end journey.
- Communicate confidently, exercise excellent listening and written skills to resolve customers, brokers, and dealers' queries with expert knowledge.
Skills & Attributes
- Professional & Well-spoken
- Punctual & diligent
- Organised and great communication
- MS Office package understanding
- Computer literate
- Great customer service experience
- Educated to GCSE or equivalent with grades of C+ in Mathematics and English
- Service View and Tallyman Trained
- Able to analyse & interpret data
What's in it for you?
Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including:
- Competitive salary and a contributory pension scheme
- Access to our Health Cash Plan Scheme
- A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
- The opportunity to buy and sell holidays, giving you even more control over your work-life balance
Could this be you?
Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We're positive, we're brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don't let confidence hold you back – there's no such thing as a 'perfect' candidate. If you meet 75% of the requirements for this role, we want to hear from you. Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills. Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.
Customer Service Professional in Solihull employer: BNP Paribas
Contact Detail:
BNP Paribas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Professional in Solihull
✨Tip Number 1
Get to know the company culture! Before your interview, check out BNP Paribas Personal Finance's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Professional, you'll need to communicate clearly and empathetically. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these during your interview to demonstrate your ability to deliver first contact resolutions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you on their radar.
We think you need these skills to ace Customer Service Professional in Solihull
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the job description. We love seeing specific examples of how you've delivered great customer service or tackled challenges in the past.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your sentences short. This makes it easier for us to see your qualifications and understand your thought process.
Check Your Spelling and Grammar: Before hitting send, give your application a good proofread. Typos can distract from your message, and we want to focus on your amazing skills and experiences. A polished application shows attention to detail!
How to prepare for a job interview at BNP Paribas
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in the context of financial services. Understand how to handle queries empathetically and effectively, as this role requires you to be the first point of contact for customers in various situations.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent listening and communication skills. Be prepared to discuss how you've resolved customer issues in the past, using clear examples that highlight your ability to communicate confidently and professionally.
✨Familiarise Yourself with Digital Tools
Since the role involves managing customer accounts using digital platforms, make sure you're comfortable with MS Office and any other relevant software. Mention any experience you have with similar tools during the interview to show you're ready to hit the ground running.
✨Emphasise Your Problem-Solving Skills
Be ready to discuss how you approach problem-solving, especially in challenging situations. Highlight your ability to deliver fair and compliant outcomes while maintaining a positive attitude, as this aligns with the company's values of being positive and brave.