Claims Progression Specialist- Swindon

Working in a new team you will be responsible for handling accident claims from our customers, making sure they are kept up to date throughout the process of their claim. We are unique in that we are now in-sourcing our claims management, instead of outsourcing any support, making this an exciting opportunity for someone interested in the next step into customer service.

Some of your key responsibilities will include:

• Working in a recently formed team to deliver results from a brand-new system.

• Effectively manage Accident Management claims following First Notification of Loss to ensure vehicles are back on the road in a timely manner.

• Efficient and competent user of the Accident Management CMS (claims management system)

• Be first point of contact for customers and suppliers during the repair process, to ensure high level of customer satisfaction and service delivery.

• Provide regular updates to customers, ensuring effective communication.

We are looking for an individual with high levels of customer service and empathy, that has a good eye for detail and problem solving. You will demonstrate ‘customer first’ principles in your day to day role.

You’ll also be able to demonstrate:

• Knowledge of accident/insurance claims management

• Competent IT skills, good working knowledge of Microsoft Office, especially Excel.

• Good verbal and written communication skills

• Good organisational skills and attention to detail

• Resilient, able to stay calm under pressure.

We offer a basic starting salary of up to £26,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service

• Company pension with up to 10% employer contribution

• Discounts on our products and services and discounts in many high street brands

• 2 paid volunteering days every year

• Free on-site gym

• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.