Operations Manager, 6 St Pancras Square

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We are recruiting for a full-time Operations Manager to oversee a prestigious asset in Kings Cross, working with an international occupier. The ideal candidate will have experience in building management and exceptional customer service skills. They will manage the delivery of a compliant facilities management service through in-house staff, suppliers, and consultants, focusing on soft services within a single complex building.

The role requires strategic thinking, excellent communication, relationship-building, and operational execution skills, with a strong emphasis on stakeholder engagement.

About the Property

6 Pancras Square offers over 390,000 sq ft of Grade A office space, including retail units, located near Kings Cross and Pancras International stations. The building emphasizes sustainability, with BREEAM Excellent rating and modern facilities.

Responsibilities

• Prepare, monitor, and reconcile service charge budgets.
• Check and approve expenditure against budgets.
• Provide excellent customer service to tenants and clients.
• Maintain communication with tenants, clients, and internal teams.
• Manage site-based staff and ensure compliance with policies.
• Oversee supplier services, monitor performance, and ensure safety and compliance.
• Procure goods and services, develop capital replacement programs, and prepare management reports.
• Conduct building inspections and ensure health, safety, and environmental compliance.
• Manage environmental activities to meet statutory and industry standards.
• Ensure adherence to internal procedures and emergency protocols.

Person Specification

Qualifications/Skills: Degree or equivalent, IWFM or RICS membership, NEBOSH certification.

Experience: Similar role experience, understanding of leases and service charge budgets, management of staff and suppliers, health and safety knowledge, mechanical and electrical systems expertise, IT proficiency, and experience managing large single-site environments.

Benefits

• Health & Leisure: Private medical, 25 days annual leave, health screening, gym discounts, wellbeing support, and more.
• Financial: Pension, life assurance, income protection, season ticket loan, bonus scheme, share plan, and financial advice.

BNP Paribas Real Estate values diversity, inclusion, and equal opportunity in the workplace.

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