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- Tasks: Lead facilities management for a stunning landmark building in Canary Wharf.
- Company: Join BNP Paribas Real Estate, a leader in the property sector with a commitment to sustainability.
- Benefits: Enjoy private medical cover, 25 days leave, gym discounts, and a vibrant company culture.
- Why this job: Be part of an iconic site while making a real impact on sustainability initiatives.
- Qualifications: Degree or equivalent, with experience in facilities management and strong stakeholder skills.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the General Manager (5 Churchill Place) role at BNP Paribas Real Estate
Join to apply for the General Manager (5 Churchill Place) role at BNP Paribas Real Estate
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The role
Responsible for directing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, within a single complex and iconic building.
The role
Responsible for directing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, within a single complex and iconic building. The site
5 Churchill Place is a 318,858 sq. ft. Grade A landmark office building which is arranged over twelve floors and prominently situated on the eastern side of the Canary Wharf Estate, which is just a short walk from the Elizabeth Line. Responsibilities
- Prepare, monitor and reconcile service charge budgets
- Check and approve expenditure against service charge budgets
- Provide best in class customer service to internal and external customer base
- Maintain regular and effective communication with occupiers and the client
- Line management of Technical Services Manager and Assistant Building Manager, ensuring all people related policies and procedures are followed
- Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
- Monitor works conducted/service provided by suppliers
- Audit and inspect supplier delivery
- Measure and report supplier performance against agreed SLAs
- Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
- Work effectively with a range of specialist consultants to deliver agreed outcomes
- Procure goods and services, following procedures and policies
- Develop, agree, and manage lifecycle replacement programmes and planned projects. Work closely with Technical Services Manager to actively monitor plant performance and identify ways to extend MEP/fabric lifecycle
- Prepare accurate and comprehensive management reports and attend monthly management meetings with the client, Senior Facilities Manager and colleagues in Property Management
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment
- Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
- Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
- Identify and actively support sustainability initiatives, including targeting and monitoring, implementation of net zero initiatives, and associated reporting. Implement strategies for reducing energy consumption
- Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
- Undertake ambassadorial activities for BNPPRE
- Take part in cross Property Management activities
Person specification
Qualifications/Key Skills
- Degree or equivalent
- Membership or Associate Membership of IWFM or RICS
- National General Certificate in Occupational Safety and Health – accredited by NEBOSH
Experience
- Client facing experience and stakeholder management
- Previous experience in a similar role
- Understanding of commercial leases and a proven track record of fostering and developing client and occupier relationships
- Good understanding of service charge budgets and accounting principles
- Management of in-house and supplier staff
- Management of supplier relationships
- Robust health and safety and environmental knowledge
- Good mechanical and electrical services knowledge
- Excellent English language skills – both written and spoken
- IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily
- Experience of managing single site, multi tenanted environments
- Experience of managing a single-site environment in excess of 150,000 square feet and/or service charge budgets in excess of £2m
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: Private medical cover, 25 days annual leave (depending on level) + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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General Manager (5 Churchill Place) (London) employer: BNP Paribas Real Estate
Contact Detail:
BNP Paribas Real Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (5 Churchill Place) (London)
✨Tip Number 1
Familiarise yourself with the specific requirements of managing a large, multi-tenanted environment. Understanding the nuances of service charge budgets and stakeholder management will give you an edge in discussions during the interview.
✨Tip Number 2
Network with professionals in facilities management and real estate. Attend industry events or join relevant online forums to connect with others who may have insights into BNP Paribas Real Estate and their hiring process.
✨Tip Number 3
Research the latest trends in sustainability initiatives within facilities management. Being able to discuss how you can contribute to net zero initiatives and compliance with environmental standards will demonstrate your commitment to the role.
✨Tip Number 4
Prepare to showcase your experience in managing supplier relationships effectively. Be ready to discuss specific examples of how you've ensured compliance and quality in service delivery, as this is crucial for the General Manager position.
We think you need these skills to ace General Manager (5 Churchill Place) (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in managing large buildings and service charge budgets. Use specific examples that demonstrate your ability to lead teams and manage supplier relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the General Manager role at BNP Paribas Real Estate. Mention your understanding of the responsibilities outlined in the job description and how your skills align with their needs, especially in customer service and compliance.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your degree, IWFM or RICS membership, and NEBOSH certification. Emphasise any additional training or certifications that relate to health and safety, environmental standards, or facilities management.
Showcase Your Communication Skills: Since the role requires effective communication with various stakeholders, provide examples in your application of how you've successfully managed client relationships and communicated with internal teams in previous roles.
How to prepare for a job interview at BNP Paribas Real Estate
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations for the General Manager position. Familiarise yourself with facilities management concepts, especially in relation to hard and soft services, as well as budget management.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading teams and managing relationships with suppliers and clients. Prepare examples from your past experiences that demonstrate your ability to lead effectively, manage conflicts, and foster a positive work environment.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss your knowledge of mechanical and electrical services, health and safety regulations, and environmental compliance. Brush up on relevant legislation and best practices to show your expertise.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you maintain regular communication with stakeholders and how you handle customer service issues. Highlight your experience in managing client relationships and ensuring satisfaction.
