Credit Control Manager (Client Finance - Birmingham)

Responsibilities
The Credit Control Manager is responsible for leading a small team which manages the recovery of monies from tenants / occupiers. The primary objective of the role is to ensure that tenant debts are recovered in an effective and timely manner in accordance with client requirements. The Credit Control Manager supports the Associate Director and/or Account Manager by:

Ensuring arrears are collected on behalf of the client in accordance with clients\’ debt recovery policies

Supporting the debt recovery strategy and operating within contractual compliance, including performing within the SLAs and KPIs on behalf of BNPPRE

Maintaining complete and up to date records of actions to settle arrears and monitoring and reporting on collection performance

Advising surveyors and clients on the most appropriate actions to recover debts and managing escalation of debt recovery through third party specialists

Working closely with the Cash and Banking Team to ensure allocations are processed to debt on tenant accounts according to instructions and unallocated cash is identified and processed appropriately

Continuously improving processes for arrears collection to ensure monies are collected in an efficient manner in accordance with all relevant legislation

Work with the Associate Director and/or Account Manager to improve the efficiency, effectiveness and control of credit control operations

Develop, monitor, and continuously improve operational level agreements which define agreed timescales, responsibilities and deliverables for all services provided by the credit control team

Provide coaching and support to members of the credit control team to ensure appropriate levels of performance and technical skills are maintained

Ensure accurate and complete records of debtor payment performance are maintained and that payment reminders are issued to poor payers

Allocate work within the team to ensure arrears are collected on behalf of clients in accordance with clients\’ debt recovery policies for the methods and timescales to be employed in escalating recoveries

Maintain and develop relationships with third party debt recovery specialists to ensure clients receive an effective and economic service if within scope of clients\’ debt policies

Ensure all escalation steps to recover debts are agreed with the surveyor responsible prior to initiating action and maintain complete records of instructions, including agreement of both formal and informal payment plans

Maintain appropriate and accurate measures of collection performance and report agreed KPIs to management at least monthly

Review collection performance by client and team member and ensure performance targets are met

Liaise with team members, surveyors, client accountants and clients to ensure that debt collection issues are resolved in a timely manner, and that risks of non-recovery are reported and mitigated

Co-ordinate provision of periodic credit control reports and aged debtor analyses

Maintain records of any tenant disputes and/or complaints and manage their resolution in conjunction with the surveyor and client accountant responsible and in-line with clients\’ policies and KPI

Act as a mentor and role model to Credit Controllers in their day to day activities

Implement the company\’s performance management programme, adhering to and promoting internal performance standards, and ensuring areas for development and improvement are identified and addressed

Work with risk management and internal audit to ensure that all compliance and control requirements are met

Develop and maintain effective relationships with other managers and members of the Client Finance team to ensure effective delivery of services in accordance with clients\’ requirements

Participate in the selection, testing and implementation of new systems features to support credit control operations

Contribute to the management of Client Finance as a whole.

Person specification
Qualifications

Educated to degree level

Experience

Experience of leading a credit control / rent collection team within in a property management or similar environment. Qualification or part qualification in credit control and debt management or a related accounting discipline preferred

Must be highly numerate and accurate with strong attention to detail

Tenacious, presentable, assertive and self-motivated with excellent verbal and written communication skills and a professional telephone manner

Conscientious and highly focussed, with detailed understanding of credit control and debt collection procedures and an appreciation of data protection issues

Able to work to tight deadlines and manage time effectively

Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage

Good people management, interpersonal and mentoring skills, with demonstrable experience of leading a small team

Committed to the provision of excellent customer service and to meeting deadlines

Commercially astute, innovative and solutions oriented

Organised and methodical, able to manage multiple projects

Good skills in Microsoft Office products (Excel, Word, and Outlook)

Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage

We are proud to offer award-winning benefits to support and reward our employees

Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work

Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company\’s Bonus Scheme, share incentive plan, financial and mortgage advice

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

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