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- Tasks: Provide top-notch support to resolve customer complaints and enhance their experience.
- Company: Join BNP Paribas Personal Finance, a global leader in consumer finance.
- Benefits: Enjoy flexible hybrid working, competitive salary, and ongoing professional development.
- Other info: Be part of a diverse team committed to equality and community impact.
- Why this job: Make a real difference by helping customers navigate their financial journeys.
- Qualifications: Experience in customer service and complaint handling is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues.
Hours: Full time, Permanent.
At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.
As a Customer Resolution Professional, you will provide personalised, top-quality support that fits each customer’s unique situation. It’s about doing right by the customer, following policy, and making every interaction count.
- Deliver fair, empathetic solutions and ensure timely resolution of customer issues, meeting all regulatory requirements and providing appropriate redress when needed.
- Achieve "Competent" status through regular case reviews, knowledge assessments, and ongoing professional development as part of the Customer Resolution Training & Competence Scheme.
- Proactively identify and resolve customer issues, contributing to continuous improvement in customer journeys and complaint handling processes.
- Analyse case causes to identify common complaints, offering feedback for corrective action where feasible.
- Manage customer accounts accurately across digital platforms and resolve queries confidently with expert knowledge and excellent communication skills.
- Experience of working in a customer service environment.
- Conduct Risk & Consumer Duty knowledge.
- Experience of Complaint Handling.
Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community.
Servicing Complaint Handler in Solihull employer: BNP Paribas Personal Finance
Contact Detail:
BNP Paribas Personal Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Servicing Complaint Handler in Solihull
✨Tip Number 1
Get to know the company! Research BNP Paribas Personal Finance and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Complaint Handler, you'll need to convey empathy and clarity. Role-play common scenarios with friends or family to build confidence in handling customer queries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at BNP Paribas Personal Finance.
We think you need these skills to ace Servicing Complaint Handler in Solihull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaint Handler role. Highlight your experience in customer service and complaint handling, showing us how you can deliver empathetic solutions.
Showcase Your Skills: We want to see your excellent communication skills in action! Use specific examples from your past experiences to demonstrate how you've resolved customer issues effectively and contributed to improving processes.
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to share your passion for helping customers and making a positive impact in their lives.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at BNP Paribas Personal Finance
✨Know Your Stuff
Make sure you understand the ins and outs of complaint handling. Brush up on your knowledge of consumer duty and risk management, as these are key to the role. Familiarise yourself with common complaints in the industry and think about how you would resolve them.
✨Show Empathy
As a Complaint Handler, empathy is crucial. Prepare examples from your past experiences where you successfully resolved customer issues by understanding their perspective. This will demonstrate your ability to deliver fair and empathetic solutions.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Practice how you would handle specific customer complaints or difficult situations. This will help you showcase your problem-solving skills and your approach to ensuring timely resolutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in complaint handling. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.