Operations Performance & Reporting Manager in Solihull

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues.

Contract: Full-time, Permanent.

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers' finance purchases responsibly.

This is an exciting opportunity to shape how operational performance is measured, understood and improved across our business. As Operations Performance & Reporting Manager, you'll lead a growing team responsible for transforming data into meaningful business insight. Working closely with senior stakeholders, you'll develop executive-level reporting that brings together operational performance, customer outcomes, Consumer Duty metrics and risk data, enabling informed decision-making at the highest level.

Rather than simply producing reports, you'll identify trends, uncover opportunities for improvement and provide the insight that helps Operations deliver better outcomes for both our customers and the business.

• Design and deliver executive reporting and dashboards that provide meaningful insight into operational performance.
• Bring together data from multiple sources, including operational, customer, risk and Consumer Duty metrics, to create a holistic view of business performance.
• Identify trends, risks and opportunities, translating complex data into clear recommendations that influence business decisions.
• Drive improvements in reporting, analytics and operational performance through effective use of data and insight.
• Build strong relationships across the business, working collaboratively with stakeholders to deliver value and support strategic objectives.

Experience in a reporting, performance, analytics or operational insight role within financial services or a similarly regulated environment.

Strong ability to interpret data, identify trends and communicate meaningful business insight to senior stakeholders.

Experience leading, coaching or developing individuals or small teams.

A proactive, curious mindset with a passion for continuous improvement and using data to drive positive change.

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Competitive salary and comprehensive package, contributory pension, and health cash plan.

Opportunity to buy/sell holiday giving you even more control over your work-life balance.

Flexible benefits including private medical insurance and lifestyle discounts.

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.