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- Tasks: Handle customer complaints with empathy and provide tailored solutions.
- Company: Join BNP Paribas Personal Finance, a global leader in consumer finance.
- Benefits: Enjoy flexible hybrid working, competitive salary, and ongoing professional development.
- Other info: Be part of a supportive team that values equality and personal growth.
- Why this job: Make a real difference by resolving customer issues and improving their experience.
- Qualifications: Experience in customer service and complaint handling is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues.
Hours: Full time, Permanent.
At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.
As a Customer Resolution Professional, you will provide personalised, top-quality support that fits each customer’s unique situation. It’s about doing right by the customer, following policy, and making every interaction count.
- Deliver fair, empathetic solutions and ensure timely resolution of customer issues, meeting all regulatory requirements and providing appropriate redress when needed.
- Achieve "Competent" status through regular case reviews, knowledge assessments, and ongoing professional development as part of the Customer Resolution Training & Competence Scheme.
- Proactively identify and resolve customer issues, contributing to continuous improvement in customer journeys and complaint handling processes.
- Analyse case causes to identify common complaints, offering feedback for corrective action where feasible.
- Manage customer accounts accurately across digital platforms and resolve queries confidently with expert knowledge and excellent communication skills.
- Experience of working in a customer service environment.
- Conduct Risk & Consumer Duty knowledge.
- Experience of Complaint Handling.
Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community.
Initial screening with a member of our Talent Acquisition team.
Legal Complaints Handler in Solihull employer: BNP Paribas Personal Finance
Contact Detail:
BNP Paribas Personal Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Complaints Handler in Solihull
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNP Paribas Personal Finance on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Legal Complaints Handler.
✨Tip Number 2
Prepare for the interview by practising common complaint handling scenarios. We want to show that we can deliver fair, empathetic solutions and resolve issues confidently. Role-playing with a friend can help us nail our responses!
✨Tip Number 3
Research the company’s values and mission. Understanding how BNP Paribas Personal Finance empowers customers will help us align our answers during interviews. Let’s make sure we highlight our commitment to customer satisfaction!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team at BNP Paribas Personal Finance.
We think you need these skills to ace Legal Complaints Handler in Solihull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Legal Complaints Handler role. Highlight your experience in customer service and complaint handling, showing us how you can deliver empathetic solutions.
Showcase Your Skills: We want to see your excellent communication skills in action! Use specific examples from your past experiences that demonstrate how you've resolved customer issues effectively and met regulatory requirements.
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to share your passion for helping customers and making a positive impact in their lives.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at BNP Paribas Personal Finance
✨Know Your Stuff
Make sure you brush up on your knowledge of complaint handling and consumer duty. Familiarise yourself with the common issues customers face and how to resolve them. This will show that you're not just a good communicator, but also someone who understands the ins and outs of the role.
✨Empathy is Key
As a Legal Complaints Handler, you'll need to demonstrate empathy during your interview. Think of examples where you've resolved customer issues with understanding and care. This will highlight your ability to connect with customers and provide personalised support.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified and resolved complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your proactive approach to improving customer journeys.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in complaint handling. This shows your genuine interest in the role and helps you assess if it's the right fit for you.