Outsourcing Co - Ordinator

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues.

Hours: Full time, Permanent.

A bit about us:

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

The Outsourcing Coordinator will oversee designated outsourced partners, ensuring adherence to central guidelines and regulatory compliance. They will deliver high-quality, efficient, and cost-effective service aligned with commercial goals. All activities must support the FCA’s Consumer Duty principles and regulatory framework.

Key Responsibilities:

• Governance & Reporting: Lead outsourcing committees (initialisation, approval, Go-Live), escalate topics to SLT, and manage procurement reporting.
• Data & Compliance: Ensure data accuracy in Risk 360, assess inherent contract risks, and support adherence to EBA guidelines and central reporting requirements.
• Risk Management: Act as the subject matter expert for outsourcing risk policies (e.g., RISK0417), support audits, and ensure compliance across all processes.
• Business Partnering: Build strong relationships with central outsourcing teams and partners, supporting collaboration and problem resolution.
• Continuous Improvement: Promote engagement and identify opportunities for service and process enhancements across the function.
• Ownership & Development: Drive personal objectives, lead agile sessions to improve customer journeys, and stay updated with industry trends and learning resources.

Skills & Attributes:

• Proven experience in contract and supplier relationship management.
• Proven track record in outsourcing, particularly for critical business functions.
• Deep understanding of third-party risk management principles and tools.
• Knowledge of the EBA & FCA regulations.
• Financial services experience is beneficial but not essential.

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including:

• Competitive salary and a contributory pension scheme.
• Access to our Health Cash Plan Scheme.
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out.
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance.

Could this be you?

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.