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For Companies At a Glance
- Tasks: Provide empathetic support and resolve customer complaints effectively.
- Company: Leading financial service provider based in Solihull.
- Benefits: Flexible hybrid working model and permanent full-time role.
- Why this job: Make a real difference by improving customer experiences and complaint handling.
- Qualifications: Experience in customer service and knowledge of Conduct Risk.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial service provider based in Solihull is seeking a Complaint Handler to provide empathetic and effective customer support. In this role, you will resolve customer issues in compliance with key regulations and contribute to improving complaint handling processes.
Ideal candidates will have experience in customer service and knowledge of Conduct Risk. This position offers a full-time, permanent role with a flexible hybrid working model.
Hybrid Customer Resolution Specialist employer: BNP Paribas Personal Finance
Contact Detail:
BNP Paribas Personal Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Resolution Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to customer service and complaint handling. We want to sound confident and prepared when discussing our experience!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and maybe even a referral to boost our chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Hybrid Customer Resolution Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant knowledge of Conduct Risk. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing empathetic customer support and how you can contribute to improving our complaint handling processes. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively resolved customer issues in the past. We love seeing candidates who can think on their feet and handle complaints with care and compliance.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at BNP Paribas Personal Finance
✨Know Your Stuff
Make sure you brush up on your knowledge of Conduct Risk and the financial services industry. Understanding the regulations and how they impact customer complaints will show that you're serious about the role and can handle the responsibilities.
✨Empathy is Key
Since this role involves dealing with complaints, practice demonstrating empathy during your interview. Think of examples where you've successfully resolved customer issues by understanding their perspective. This will highlight your ability to connect with customers.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled difficult customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached the problem and what the outcome was.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's complaint handling processes or their approach to customer service. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
