At a Glance
- Tasks: Detect and manage fraud while providing top-notch customer service.
- Company: Join BNP Paribas Personal Finance, a global leader in consumer finance.
- Benefits: Flexible hybrid working model, competitive salary, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and learning in the finance sector.
- Why this job: Make a real difference by protecting customers from fraud in a supportive team.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues.
Contract: Full-time, Permanent
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
As part of the Customer Service team you will be working within the Fraud department, bringing fraud detection expertise to our Fraud function and supports the first line of defence against suspected fraud. You will provide credit decisions on genuine applications following business guidelines on cases of non-confirmed fraud and ensure all systems are updated accurately to meet industry standards and compliance requirements.
Key Responsibilities
- Detect and manage POS fraud by reviewing fraud detection systems, investigating suspicious activity, and ensuring accurate decisions with positive customer outcome.
- Support fraud investigations by assisting team members, managing associated fraud links, and escalating trends to reduce business risk.
- Deliver empathetic, customer-focused outcomes, ensuring all verbal and written communications are clear, professional, and accurately recorded.
- Maintain compliance with regulatory requirements and internal policies while managing customer accounts and using digital systems with accuracy.
- Engage proactively in team collaboration, training, and continuous improvement initiatives, staying updated on industry fraud trends and internal tools.
Customer Service Advisor employer: BNP Paribas Personal Finance
At BNP Paribas Personal Finance, we pride ourselves on being a Top Employer in the UK, offering a supportive and inclusive work environment that champions collaboration and employee wellbeing. Our flexible hybrid working model allows you to balance your professional and personal life while providing ample opportunities for growth and development within a dynamic team. Join us in Solihull, where your insights will drive meaningful change and contribute to our mission of delivering responsible financial solutions.
Contact Details:
BNP Paribas Personal Finance Recruitment Team
