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For Companies At a Glance
- Tasks: Analyse customer data to drive marketing strategies and improve profitability.
- Company: Join BNP Paribas Personal Finance, a global leader in consumer finance.
- Benefits: Enjoy a competitive salary, flexible working, and tailored benefits.
- Why this job: Make a real impact by transforming customer insights into actionable strategies.
- Qualifications: Experience with data mining tools and strong communication skills required.
- Other info: Be part of a supportive culture that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues.
Contract: Full-time, Permanent
About Us
At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
Working in the Analytics team, the Customer Insight Manager provides delivery of commercial value through the usage of analytical methods to deliver actionable insight. The aim is to understand, test, predict customer & marketing profitability and its associated levers. They also contribute to the development of the business through:
- Exploitation of customer knowledge & insight
- Statistic survey of our portfolios
- Implementation of decision support tools
- Assuring visibility of customer insight within BNP Paribas Personal Finance and Strategic retail partners.
Key Responsibilities
- Understanding customer profile and behaviour of a credit customer
- Controls and builds factual/quantified diagnostics of marketing activity (business lines, products, etc.) that provide a clear vision of campaign efficiency, statistical significance & profitability levers
- Provide insight into optimising marketing based on budget and customer behaviour
- Build customer segmentation to treat and engage with customers differently through marketing content
- Energetically contribute to the strategic partnerships, driving customer insight as a key contributor of commercial success
- Jointly define analytics roadmaps to support both BNP Paribas Personal Finance & Strategic Partnerships goals
Skills & Attributes
- Highly practiced in use of data mining tools (SAS, SQL, Python etc) and with experience of developing statistical models and segmentations
- Experienced presenter and used to mixing with senior management population
- Able to communicate at all levels and explain technical or complex issues to a non-technical audience. Be able to tell a story through Data
- Able to manage multiple projects / tasks with effective time management
Could this be you?
Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are positive, brave, and own it. Don't let confidence hold you back. You don't need to meet every requirement - if you have around 75% of the skills and the right attitude, we'd love to hear from you.
What's in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and comprehensive package, contributory pension, and health cash plan
- Opportunity to buy/sell holiday giving you even more control over your work-life balance
- Flexible benefits including private medical insurance and lifestyle discounts
- A culture that values collaboration, development, and wellbeing
Apply now to join a team that makes a real impact.
Your Application Journey
- Call with our Talent Acquisition team
- Informal chat with the Hiring Manager
- Competency-based interview including a short presentation (90 minutes)
We aim to complete the process within 3-4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.
Customer Insights Manager employer: BNP Paribas Personal Finance
Contact Detail:
BNP Paribas Personal Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Manager
✨Tip Number 1
Don’t just apply and wait! Reach out directly to the hiring manager or recruiter on LinkedIn. A friendly message can make you stand out and show your enthusiasm for the Customer Insights Manager role.
✨Tip Number 2
Prepare for that informal chat! Brush up on your data mining tools and be ready to discuss how you can bring value to BNP Paribas Personal Finance. Show them you’re not just a number cruncher, but a storyteller with data.
✨Tip Number 3
Practice your presentation skills! You’ll likely need to present during the interview process, so rehearse explaining complex insights in a simple way. Make it engaging and relatable to the audience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining a team that values collaboration and making a positive impact.
We think you need these skills to ace Customer Insights Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Insights Manager role. Highlight your experience with data mining tools and any relevant projects that showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story! Share why you're passionate about customer insights and how your skills align with our mission at BNP Paribas Personal Finance. Keep it engaging and personal!
Showcase Your Data Storytelling Skills: Since this role involves explaining complex data to non-technical audiences, include examples of how you've successfully communicated insights in the past. We love seeing candidates who can turn data into a narrative!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at BNP Paribas Personal Finance
✨Know Your Data Tools
Make sure you're well-versed in the data mining tools mentioned in the job description, like SAS, SQL, and Python. Brush up on your skills and be ready to discuss how you've used these tools to derive insights in past roles.
✨Prepare Your Storytelling Skills
Since you'll need to explain complex data insights to a non-technical audience, practice telling a compelling story with data. Think of examples where your insights led to actionable outcomes and be ready to share them during the interview.
✨Understand Customer Behaviour
Dive deep into understanding customer profiles and behaviours, especially in the context of credit customers. Be prepared to discuss how you would approach building customer segmentation and optimising marketing strategies based on this understanding.
✨Showcase Your Project Management Skills
With multiple projects on the go, effective time management is key. Prepare examples of how you've successfully managed competing priorities in the past, and be ready to discuss your strategies for staying organised and focused.
