Job Description
Job Title: Collections Manager
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Hours: Full time, FTC until June 2026.
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A bit about us:
At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.
The Role:
The Collections Manager at BNP Paribas Personal Finance UK leads the Collections & Vulnerable Specialist Team, supporting customer and colleague experience, ensuring compliance with Consumer Duty and risk standards, and driving operational efficiency and cost control.
Key Responsibilities:
- Lead and manage a team of Team Managers to deliver key arrears services across multiple products, ensuring a customer-focused approach.
- Oversee the end-to-end arrears journey, meeting commercial goals, SLAs, and KPIs while maintaining operational efficiency and addressing customer vulnerabilities.
- Drive department development aligned with business objectives, including team training, best practice adherence, and risk minimization.
- Implement process and policy improvements to enhance customer satisfaction, addressing root causes from performance, risk factors, and feedback.
- Accountable for managing approximately 100 employees, ensuring a positive hybrid working culture.
- Oversee resource allocation, cost control, compliance, call quality, customer conduct risk, credit control, and associated departmental activities.
Skills & Attributes:
- Proven experience leading a team of approximately 100 employees, including direct line management of managers.
- Proven experience in a Collections environment.
- Ability to manage people & drive positive change.
- Stakeholder management.
- Understanding of Lean Six Sigma methodologies & tools (Desirable)
What’s in it for you?
Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;
- Competitive salary and a contributory pension scheme
- Access to our Health Cash Plan Scheme
- A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
- The opportunity to buy and sell holidays, giving you even more control over your work-life balance
Could this be you?
Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills.
Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.
To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.
Equal Opportunities Disclaimer
BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Contact Details:
BNP Paribas Personal Finance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Manager in Solihull
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
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Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like BNP Paribas Personal Finance. You never know who might be your next boss or a crucial contact!
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✨Tip Number 4: Apply Directly on Company Websites
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Some tips for your application 🫡
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How to prepare for a job interview at BNP Paribas Personal Finance
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with BNP Paribas Personal Finance.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with BNP Paribas Personal Finance's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
