Commercial Lead in Birmingham

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

This role supports the Head of Commercial to deliver the sales growth and value by ensuring product, pricing and process are aligned to the strategy. The role is responsible for senior stakeholder management within the strategic partner organisation, enabling the Head of Commercial to partner on thought-leadership activity with their Credit Director. The role will ensure that the partner governance model is delivered in a timely, rigorous and quality manner in line with contractual agreements. Ensuring issues that arise are resolved in a timely manner through collaboration with Senior management. The role will product-manage the credit solution to ensure activity plans are aligned with our partner’s, working closely with our partner representatives and other functions including marketing, risk, finance, compliance and operations to optimise the portfolio and ensure great customer outcomes.

Key Responsibilities

• Lead strategic commercial relationships with key partners, providing senior stakeholder management and acting as deputy to the Head of Strategic Commercial Management when required.
• Drive Consumer Duty delivery, translating regulatory requirements into effective operational plans and ensuring a consistent, cross-functional approach across the business.
• Oversee governance, risk, and quality assurance activities, ensuring robust controls, effective escalation management, and alignment with partner and internal strategic objectives.
• Manage and optimise product portfolios, working closely with Marketing, Customer Insight, and Product teams to enhance propositions, maximise performance, and achieve commercial targets.
• Support commercial growth through data-driven decision making, proposition development, and strategic planning, contributing to business cases, product enhancements, and improved profitability.

Skills & Attributes

• Revenue generation: Significant business acumen and experience producing sound commercial, risk managed business cases that drive revenue and demonstrable evidence of delivering commercial value from credit portfolios.
• Outcome Orientated: Experience of influencing at a senior level, with negotiation and problem-solving skills to generate win-win outcomes.
• Ambassador: Experience of working with 3rd party organisations to specify and ensure timely delivery of requirements and maintain an effective brand reputation with the partner.
• Collaborative: Experience of working in a matrix approach within a large organisation with the ability to drive strategy as part of a cross functional team across the organisation.
• Resilient: Able to retain focus when faced with complex, ambiguous and constantly changing priorities.

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan
• Opportunity to buy/sell holiday giving you even more control over your work-life balance
• Flexible benefits including private medical insurance and lifestyle discounts
• A culture that values collaboration, development, and wellbeing

Apply now to join a team that makes a real impact.

Your Application Journey

• Call with our Talent Acquisition team
• Informal chat with the Hiring Manager
• Competency-based interview including a short presentation (90 minutes in total)

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.