Technical Services Manager (Devonshire Square)

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The role

The day-to-day operations of the estate’s hard services will occupy much of your time, and you’ll take pride in leading your service providers to ensure we maintain efficient systems and a safe working environment.

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers, and consultants. Your primary focus will be on hard services.

Responsibilities

1. Contribute to the preparation, monitoring, and reconciliation of service charge budgets.
2. Check and approve expenditure against service charge budgets.
3. Provide excellent customer service to internal and external clients.
4. Maintain effective communication with clients and tenants.
5. Manage site-based staff, ensuring all policies and procedures are followed.
6. Coordinate with internal colleagues in Property Management, support functions, and the wider Real Estate business.
7. Monitor and audit supplier work and service delivery.
8. Measure and report supplier performance against SLAs.
9. Manage suppliers to ensure effective, safe, and compliant delivery of all M&E services, including life safety systems, vertical transportation, and public health systems.
10. Collaborate with specialist consultants to deliver outcomes.
11. Procure goods and services following company procedures.
12. Develop and manage capital replacement programs.
13. Prepare management reports and participate in meetings.
14. Conduct regular building inspections and oversee necessary works.
15. Ensure compliance with health, safety, and environmental legislation.
16. Manage environmental activities to meet statutory obligations and industry standards, e.g., ISO14001, working with the sustainability team.
17. Adhere to internal procedures and policies, including Procurement, Finance, Compliance, and HR.
18. Maintain security and emergency procedures, taking active roles during emergencies.

Person Specification

Qualifications/Key Skills

• Building services-related qualification
• Membership of a relevant professional body
• NEBOSH National General Certificate in Occupational Safety and Health

Experience

• Report writing and data analytics
• Experience in a similar role
• Understanding of commercial leases and landlord-tenant relationships
• Knowledge of service charge budgets and accounting principles
• Managing in-house and supplier staff
• Managing supplier relationships
• Strong health, safety, and environmental knowledge
• Extensive mechanical and electrical services knowledge
• Excellent English language skills, both written and spoken
• Proficiency in MS Office (intermediate level)
• Experience managing multi-site environments
• Experience managing a single site over 300,000 sq ft or service charge budgets over £3m

Benefits

• Health & Leisure: Private medical, 25 days annual leave plus public holidays (with options to purchase more), health screening, gym discounts, wellbeing support, volunteering, cycle to work, eye care vouchers, travel & retail discounts, travel insurance, concierge, kids pass, golf card, company culture, social events, perks at work.
• Financial: Pension, life assurance (8x salary), income protection, interest-free season ticket loan, bonus scheme, share plans, financial and mortgage advice.

BNP Paribas Real Estate is committed to diversity, inclusion, and equal opportunity regardless of race, gender, age, religion, nationality, disability, marital status, sexual orientation, gender identity, or any other protected status.

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