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- Tasks: Join our lettings team as a Client Accounts Coordinator, supporting renewals and managing financial queries.
- Company: Strutt & Parker is a leading property consultancy known for its commitment to excellence.
- Benefits: Enjoy generous leave, health support, pension schemes, and a diverse, inclusive workplace.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the lettings industry.
- Qualifications: GCSE level education or equivalent; experience in lettings administration preferred.
- Other info: Opportunity for growth and development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
The role An exciting opportunity to join our lettings team in Chelsea as a Client Accounts Coordinator to support the ongoing growth of the Lettings division. Responsibilities Support the Lettings team to activate all renewals promptly and handle new tenancies when necessary. Check and approve all Landlord statements daily. Send Landlord statements upon request. Serve as the first point of contact for financial queries within and outside the business, handling sensitive matters as needed. Raise invoices, generate reports on Landlord and Tenant Fees, and chase outstanding payments. Investigate and allocate funds where necessary. Post contractor invoices for approval and manage contractor statements and invoices. Handle Credit Control and follow up on outstanding payments. Approve daily payments as required. Oversee rent arrears procedures, ensuring compliance with legislation. Advise clients on rental arrears matters, including legal notices or seeking advice from the Head of Tenancy Management. Send contractor invoices to clients on demand. Ensure Touchstone raises and sends invoices for split commissions. Approve deposit returns within 24 hours. Act as the business contact with Touchstone and attend quarterly meetings. Chase owed payments for split commissions and approve related invoices for payment. Verify renewal fees, rent demands, and charges before renewals. Seek legal advice when necessary from internal or external legal teams. Create systems and processes to improve daily operations. Consult and update the Head of Tenancy Management and Lettings Office Head. Welcome visitors and handle inquiries as appropriate. Participate in team meetings and notify management of property issues. Support the team in daily portfolio management and carry out property visits as needed. Maintain an accurate, up-to-date paperless filing system and update databases, including RPS. Proactively maintain legal knowledge and ensure compliance with lettings legislation and best practices. Ensure accurate data entry and rectify missing or incorrect data. Key Skills Experience in lettings administration. Excellent communication skills. Customer-focused with a commitment to high service standards. Organized, systematic, and able to prioritize. Accurate data entry skills. Professional appearance and approach. Person Specification Qualifications: Educated to GCSE level or equivalent. Benefits We offer award-winning benefits including generous leave, health and wellbeing support, financial benefits such as pension and bonus schemes, and a commitment to diversity and inclusion. #J-18808-Ljbffr
Contact Detail:
BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strutt & Parker – Client Accounts Coordinator
✨Tip Number 1
Familiarise yourself with lettings legislation and best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and professionalism in the role.
✨Tip Number 2
Network with professionals in the lettings industry, especially those who work in client accounts or similar roles. Attend local property events or join online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your experience with financial queries and invoicing processes. Be ready to share specific examples of how you've handled sensitive matters or improved operational efficiency in previous roles.
✨Tip Number 4
Showcase your organisational skills by discussing any systems or processes you've implemented in past positions. Highlighting your ability to maintain accurate records and manage multiple tasks will set you apart from other candidates.
We think you need these skills to ace Strutt & Parker – Client Accounts Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings administration and showcases your excellent communication skills. Use specific examples that demonstrate your customer-focused approach and ability to handle financial queries.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the responsibilities outlined in the job description. Explain how your skills and experiences align with the role of Client Accounts Coordinator, particularly in managing landlord statements and handling sensitive financial matters.
Showcase Organisational Skills: In your application, emphasise your organisational abilities and systematic approach. Provide examples of how you have successfully prioritised tasks in previous roles, especially in fast-paced environments like lettings.
Highlight Legal Knowledge: Mention any relevant knowledge of lettings legislation and compliance in your application. This will demonstrate your proactive approach to maintaining legal knowledge and ensuring adherence to best practices in the lettings industry.
How to prepare for a job interview at BNP Paribas Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Client Accounts Coordinator. Familiarise yourself with tasks like handling landlord statements, managing invoices, and overseeing rent arrears procedures. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
As this role involves being the first point of contact for financial queries, it's crucial to highlight your excellent communication skills. Prepare examples of how you've effectively handled sensitive matters or resolved client issues in the past to showcase your customer-focused approach.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific strategies or tools you use to stay organised, especially when dealing with multiple responsibilities like invoicing and compliance.
✨Stay Updated on Legislation
Since the role involves ensuring compliance with lettings legislation, it’s important to show that you are proactive about maintaining your legal knowledge. Mention any relevant training or resources you use to keep up-to-date with changes in the law, which will demonstrate your commitment to best practices in the industry.
