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- Tasks: Lead facilities management for a prestigious building, ensuring top-notch service and compliance.
- Company: Join BNP Paribas Real Estate, a leader in property management with a commitment to diversity.
- Benefits: Enjoy private medical cover, 25 days leave, gym discounts, and a vibrant company culture.
- Why this job: Be part of an iconic site, develop your skills, and make a real impact in the community.
- Qualifications: IWFM or RICS membership, NEBOSH certification, and experience in facilities management required.
- Other info: Opportunity to engage in ambassadorial activities and cross-property management initiatives.
The predicted salary is between 48000 - 72000 £ per year.
Responsible for directing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, within a single complex and iconic building.
Responsibilities
• Prepare, monitor and reconcile service charge budgets
• Check and approve expenditure against service charge budgets
• Provide best in class customer service to internal and external customer base
• Maintain regular and effective communication with clients and tenants
• Manage site based staff, ensuring all people related policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
• Work effectively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Develop, agree and manage capital replacement programmes
• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
• Undertake ambassadorial activities for BNPPRE
• Take part in cross Property Management activities
Person specification
Qualifications/Key Skills
• Membership or Associate Membership of IWFM or RICS
• National General Certificate in Occupational Safety and Health – accredited by NEBOSH
Experience
• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles
• Management of in-house and supplier staff
• Management of supplier relationships
• Good health and safety and environmental knowledge
• Good mechanical and electrical services knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily
• Experience of managing multi-site environments
• Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m
We are proud to offer award-winning benefits to support and reward our employees:
• Health & Leisure: Private medical cover, 25 days annual leave (depending on level) + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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General Manager (20 Canada Square) employer: BNP Paribas Group
Contact Detail:
BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (20 Canada Square)
✨Tip Number 1
Familiarise yourself with the specific facilities management services relevant to the role. Understanding both hard and soft services will give you an edge in discussions during interviews, showcasing your knowledge of what it takes to manage a complex building effectively.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in managing large single-site environments. Engaging with them can provide insights into best practices and may even lead to referrals that could help you land the job.
✨Tip Number 3
Brush up on your understanding of service charge budgets and accounting principles. Being able to discuss these topics confidently will demonstrate your financial acumen, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your experience with compliance and health and safety regulations. Given the importance of these areas in the job description, being able to articulate your past experiences and how you've ensured compliance will set you apart from other candidates.
We think you need these skills to ace General Manager (20 Canada Square)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in managing budgets and supplier relationships. Use specific examples that demonstrate your ability to deliver effective services in a similar role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your qualifications, such as IWFM or RICS membership, and how your previous experience aligns with the responsibilities outlined in the job description.
Highlight Key Skills: Emphasise your understanding of service charge budgets, health and safety regulations, and mechanical and electrical services knowledge. These are crucial for the General Manager position and should be clearly stated in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a managerial role.
How to prepare for a job interview at BNP Paribas Group
✨Know Your Numbers
Be prepared to discuss service charge budgets in detail. Understand how to prepare, monitor, and reconcile these budgets, as well as how to check and approve expenditures. This will show your financial acumen and readiness for the role.
✨Demonstrate Leadership Skills
Highlight your experience in managing site-based staff and supplier relationships. Be ready to provide examples of how you've ensured compliance with people-related policies and procedures, showcasing your leadership style and ability to motivate teams.
✨Showcase Communication Abilities
Effective communication is key in this role. Prepare to discuss how you maintain regular communication with clients, tenants, and internal colleagues. Share specific instances where your communication skills led to successful outcomes.
✨Understand Compliance and Safety Standards
Familiarise yourself with health and safety regulations and environmental standards relevant to facilities management. Be ready to discuss how you've ensured compliance in previous roles, particularly regarding statutory obligations and industry standards like ISO14001.
