Community Manager (200 Aldersgate Street)

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The role

The purpose of the Community Experience & Engagement management role is to exceed our occupiers’ day-to-day expectations by creating, delivering, and evolving a bespoke customer experience & engagement program that aims to achieve greater occupier satisfaction and establish the property as an exciting place to work and live.

The Community Manager will develop a community profile for the building(s) to foster connections between occupiers and the local community, enhancing the experience within the property.

With support from the wider customer experience division and marketing team, oversee the implementation of community/placemaking strategies and ensure high levels of occupier satisfaction at 200 Aldersgate, providing support and guidance as needed.

Responsibilities include:

1. Building proactive, effective relationships with occupiers and local stakeholders.
2. Meeting with occupier representatives to understand their objectives and identify opportunities.
3. Creating and managing a quarterly relationship meeting program.
4. Developing customer panels to give occupiers a voice.
5. Designing and executing community/placemaking strategies, including events, charity support, networking, and wellbeing programs aligned with ESG goals.
6. Managing social media presence and promoting community activities.
7. Overseeing feedback programs and using insights to improve services.
8. Monitoring and reporting on the effectiveness and ROI of community programs.
9. Managing costs and budgets for programs and events.
10. Implementing technology to support community strategies and sustainability goals.
11. Developing an annual occupier engagement plan, including content creation, events, and surveys.
12. Supporting company initiatives and collaborating with other departments.
13. Controlling administrative tasks and ensuring event delivery according to SLAs.
14. Maintaining confidentiality and undertaking regular occupier surveys to address queries.

Minimum requirements include:

• Budget and cost control experience.
• Strong interpersonal, verbal, and written communication skills.
• Organizational and multitasking abilities.
• Experience in retail, event management, project management, and customer experience.
• Innovative, commercially minded, and efficiency-focused approach.

We offer comprehensive benefits including health & leisure perks, financial schemes, and a commitment to diversity and inclusion.

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