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For Companies At a Glance
- Tasks: Manage customer queries and ensure timely payment of overdue invoices.
- Company: Join Arval BNP Paribas, a global leader in vehicle leasing with a friendly culture.
- Benefits: Enjoy a salary up to £28,000, 25 days holiday, private medical cover, and gym access.
- Why this job: Be part of a supportive team focused on customer service and sustainability.
- Qualifications: Excellent communication skills and ability to problem solve are essential.
- Other info: Flexible benefits and a commitment to inclusivity make this role stand out.
The predicted salary is between 24000 - 32000 £ per year.
Overview
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
About the role
Day to day you will be focussing on our customers’ journey, managing customer queries, using skills and tools provided to help manage vulnerable customers through to successful outcomes.
You will be required to combine these skills to maintain our accounts receivable ledger and have sole responsibility for the timely payment of overdue invoices from our customers. Joining best practice procedures and your natural customer service skills, you will build and develop relationships with customers, internal stakeholders and suppliers whilst undertaking collections tasks. In addition, it’s important that you’re organised, empathetic and methodical to avoid risk of harm to the customer, and that invoices are paid on time to minimise the risk to the business. You’ll need to be able to listen to our customers to truly understand and help them, therefore our primary method of contact is by outbound and inbound calls.
Key responsibilities
- Maintaining your portfolio of stakeholders, ensuring their queries and requests are being handled
- Managing vulnerable customers and providing good customer outcomes
- Processing payments and direct debit instructions by email and over the phone
- Reviewing and updating customer account records
What we’re looking for
- Excellent communication skills – Verbal and written and able to build and manage relationships in/outside of the organisation
- Ability to make decisions and provide clear advice/instruction to customers, teams and peers
- Able to operate with autonomy, having a strong drive for continuous improvement – Always seeking to value add to the business and customers
- Ability to problem solve, especially when it comes providing good customer outcomes
- Being organised, especially performing tasks in a timely manner for your stakeholders
The package
We offer a salary of up to £28,000 plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
Eligibility for some of our flexible benefits may depend on your role and salary level. Feel free to ask us if you’d like more information about any specific aspects of our benefits in relation to the role you’re applying for.
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
- Telephone interview our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency-based interview and presentation task
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
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Collections Coordinator employer: BNP Paribas Group
Contact Detail:
BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Coordinator
✨Tip Number 1
Familiarise yourself with the vehicle leasing industry and Arval BNP Paribas specifically. Understanding their services, values, and customer base will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Since the role involves managing vulnerable customers, being able to convey empathy and clarity will be crucial. Role-playing scenarios with a friend can help you prepare.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or stakeholders in previous roles. This will highlight your ability to perform under pressure and meet deadlines, which is essential for the Collections Coordinator position.
✨Tip Number 4
Research best practices in collections and customer service. Being knowledgeable about effective strategies can set you apart from other candidates and demonstrate your commitment to continuous improvement, which is highly valued by Arval.
We think you need these skills to ace Collections Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Collections Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and collections. Use bullet points for clarity and focus on achievements that demonstrate your communication and problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to manage relationships effectively. Mention specific examples of how you've successfully handled customer queries or managed accounts in the past.
Prepare for Interviews: Anticipate questions related to customer service scenarios and be ready to discuss how you would handle vulnerable customers. Practice articulating your thought process and decision-making skills, as these are crucial for the role.
How to prepare for a job interview at BNP Paribas Group
✨Showcase Your Communication Skills
As a Collections Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully built relationships with customers or stakeholders.
✨Demonstrate Empathy and Problem-Solving
Given the role's focus on managing vulnerable customers, it's crucial to show your ability to empathise and problem-solve. Prepare scenarios where you've handled sensitive situations effectively, highlighting your approach to understanding customer needs and providing suitable solutions.
✨Be Organised and Methodical
The job requires strong organisational skills. During the interview, discuss how you manage your time and tasks efficiently. You might want to share specific tools or methods you use to keep track of your responsibilities and ensure timely follow-ups with customers.
✨Prepare for Competency-Based Questions
Expect competency-based questions that assess your decision-making and autonomy. Think of examples from your past experiences that showcase your ability to operate independently while continuously seeking improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.