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- Tasks: Handle accident claims and keep customers updated throughout the process.
- Company: Join Arval BNP Paribas, a global leader in vehicle leasing with a friendly culture.
- Benefits: Enjoy hybrid work, 25 days holiday, private medical cover, and a subsidised restaurant.
- Why this job: Be part of a new team, making a real impact in customer service and satisfaction.
- Qualifications: Customer service skills, attention to detail, and knowledge of claims management are essential.
- Other info: We value inclusivity and offer flexible benefits to suit your lifestyle.
The predicted salary is between 21000 - 26000 £ per year.
Home > Jobs > Claims Progression Specialist
Home > Jobs > Claims Progression Specialist
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
Working in a new team you will be responsible for handling accident claims from our customers, making sure they are kept up to date throughout the process of their claim. We are unique in that we are now in-sourcing our claims management, instead of outsourcing any support, making this an exciting opportunity for someone interested in the next step into customer service.
Some of your key responsibilities will include:
- Working in a recently formed team to deliver results from a brand-new system.
- Effectively manage Accident Management claims following First Notification of Loss to ensure vehicles are back on the road in a timely manner.
- Efficient and competent user of the Accident Management CMS (claims management system)
- Be first point of contact for customers and suppliers during the repair process, to ensure high level of customer satisfaction and service delivery.
- Provide regular updates to customers, ensuring effective communication.
What we’re looking for
We are looking for an individual with high levels of customer service and empathy, that has a good eye for detail and problem solving. You will demonstrate ‘customer first’ principles in your day to day role.
You’ll also be able to demonstrate:
- Knowledge of accident/insurance claims management
- Competent IT skills, good working knowledge of Microsoft Office, especially Excel.
- Good verbal and written communication skills
- Good organisational skills and attention to detail
- Resilient, able to stay calm under pressure.
The package
We offer a basic starting salary of up to £26,208, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays,an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
- Telephone interview our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency-based interview.
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
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Claims Progression Specialist employer: BNP Paribas Group
Contact Detail:
BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Progression Specialist
✨Tip Number 1
Familiarise yourself with the claims management process, especially in relation to accident claims. Understanding the nuances of how claims are handled will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Highlight any previous customer service experience you have, particularly in high-pressure situations. Being able to demonstrate your ability to stay calm and provide excellent service will resonate well with the hiring team.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Excel. Being proficient in these tools is crucial for managing claims effectively, and showcasing this skill can set you apart from other candidates.
✨Tip Number 4
Prepare for competency-based interview questions by thinking of specific examples from your past experiences that demonstrate your attention to detail and problem-solving abilities. This will help you illustrate your fit for the role.
We think you need these skills to ace Claims Progression Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Progression Specialist. Highlight your relevant experience in customer service and claims management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer service skills, attention to detail, and any relevant IT competencies, especially with Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the claims process. Use specific examples from your past experiences to demonstrate how you embody the 'customer first' principles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BNP Paribas Group
✨Showcase Your Customer Service Skills
As a Claims Progression Specialist, you'll need to demonstrate high levels of customer service and empathy. Prepare examples from your past experiences where you successfully handled customer queries or complaints, highlighting your ability to keep customers informed and satisfied.
✨Familiarise Yourself with Claims Management
Understanding accident and insurance claims management is crucial for this role. Brush up on relevant terminology and processes, and be ready to discuss how you would manage a claim from start to finish, including the use of a claims management system.
✨Demonstrate Your IT Proficiency
Since the role requires competent IT skills, especially in Microsoft Office, make sure you're comfortable discussing your experience with these tools. You might be asked to explain how you've used Excel for data management or reporting in previous roles.
✨Prepare for Competency-Based Questions
Expect competency-based questions during the interview. Think of specific situations where you've demonstrated resilience, attention to detail, and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
