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- Tasks: Manage vehicle downtime and ensure timely, cost-effective repairs for our fleet.
- Company: Join Arval BNP Paribas, a global leader in vehicle leasing with a friendly, inclusive culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, private medical cover, and discounts on products.
- Why this job: Be part of a fast-paced team making a real impact on customer satisfaction and service levels.
- Qualifications: Experience in accident repair centres is preferred; strong communication and problem-solving skills are essential.
- Other info: We value inclusivity and offer opportunities for personal growth and development.
The predicted salary is between 28800 - 48000 £ per year.
Hybrid – Swindon or Solihull
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
Our Accident Management team manage the vehicle downtime whenever one of our cars or vans sustain damage, from road traffic accidents or other causes. Needless to say, this is a fast paced and busy department, given we currently own 180,000 vehicles in the UK alone.
Your challenge will be to ensure that any work carried out by a garage is relevant, cost effective, timely and safe. This means using your vehicle knowledge to maximum effect, to guarantee we utilise intelligent repair methods, each and every time. You will also identify vehicles that are uneconomical to repair and follow the correct total loss procedure.
Communication will be important to your success too, as you will be liaising with a variety of stakeholders. From Fleet Managers to our approved repair network, and insurance companies to internal account teams. It’s important our customers can be updated, and the work is carried out to agreed time scales and standards. It’s all about the customer.
Some of your key responsibilities will include:
- Using our claims management system to manage own workload of open claims
- Managing relationships between third party engineers and Fleet Managers, making sure we get good quality outcomes for the customer
- Assessing damage reports to guarantee we follow correct total loss procedure
- Managing a case load of around 30 vehicles per day, balancing priorities and urgent queries and communicating progress to the customer.
What we’re looking for
We are looking for an energetic and confident vehicle engineer, ideally with experience gained in an accident repair centre environment. You will need to have the necessary experience and skills to provide advice and support on repair progression to colleagues and propose solutions to potential disputes. The icing on the cake will be Code of Salvage Practice AQP certification and VDA/ATA award.
Lastly, we need someone who can handle customer expectations, both internally and externally and ensure all are satisfied with the outcomes to your decisions. We will also look to you to identify opportunities to improve our service levels. You’ll also be able to demonstrate:
- Happy to be accountable and own cases
- Solution focused and decisive
- Customer orientated mind-set
- Credible and confident communication skills
- Highly motivated mentality
- Team player
- Competent with use of Audatex
The package
We offer a basic starting salary of up to £40,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
- Telephone interview our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency-based interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
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Accident Management In-House Engineer employer: BNP Paribas Group
Contact Detail:
BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accident Management In-House Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in accident management and vehicle repair technologies. Being knowledgeable about intelligent repair methods and the Code of Salvage Practice AQP certification will give you an edge during discussions with the hiring panel.
✨Tip Number 2
Network with professionals in the vehicle leasing and accident management sectors. Engaging with current employees or industry contacts can provide insights into the company culture at Arval BNP Paribas and help you understand what they value in a candidate.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed customer expectations or resolved disputes in previous roles. Highlighting your solution-focused mindset and ability to communicate effectively will resonate well with the interviewers.
✨Tip Number 4
Showcase your experience with claims management systems, particularly Audatex. Being able to demonstrate your competence with these tools will reassure the hiring team of your ability to manage a caseload efficiently.
We think you need these skills to ace Accident Management In-House Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Accident Management In-House Engineer position. Tailor your application to highlight relevant experience in vehicle engineering and accident repair.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in accident repair centres or similar environments. Mention specific skills such as managing claims, assessing damage reports, and using claims management systems like Audatex.
Showcase Communication Skills: Since communication is key for this role, provide examples in your application that demonstrate your ability to liaise effectively with various stakeholders, including Fleet Managers and insurance companies. Highlight any experience in customer service or conflict resolution.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with Arval BNP Paribas's focus on service, sustainability, and solutions, and express your eagerness to contribute to their mission.
How to prepare for a job interview at BNP Paribas Group
✨Showcase Your Vehicle Knowledge
Make sure to highlight your experience and knowledge of vehicle repair processes during the interview. Be prepared to discuss specific examples from your past roles, especially if you've worked in an accident repair centre.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Use examples to show how you've effectively communicated with customers, fleet managers, or repair networks in previous positions.
✨Prepare for Competency-Based Questions
Expect questions that assess your problem-solving abilities and customer orientation. Think of scenarios where you had to make quick decisions or resolve disputes, and be ready to explain your thought process.
✨Emphasise Your Team Player Attitude
Arval values collaboration, so be sure to convey your ability to work well within a team. Share experiences where you contributed to a team's success or supported colleagues in achieving common goals.
