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- Tasks: Manage vehicle downtime and ensure timely, cost-effective repairs.
- Company: Join Arval BNP Paribas, a global leader in vehicle leasing with a friendly culture.
- Benefits: Enjoy 25 days holiday, private medical cover, gym access, and discounts on products.
- Why this job: Be part of a supportive team focused on customer satisfaction and service improvement.
- Qualifications: Experience in accident repair and strong communication skills are essential.
- Other info: Hybrid role based in Swindon or Solihull with opportunities for personal growth.
The predicted salary is between 24000 - 40000 £ per year.
Hybrid – Swindon or Solihull
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
Our Accident Management team manage the vehicle downtime whenever one of our cars or vans sustain damage, from road traffic accidents or other causes. Needless to say, this is a fast paced and busy department, given we currently own 180,000 vehicles in the UK alone.
Your challenge will be to ensure that any work carried out by a garage is relevant, cost effective, timely and safe. This means using your vehicle knowledge to maximum effect, to guarantee we utilise intelligent repair methods, each and every time. You will also identify vehicles that are uneconomical to repair and follow the correct total loss procedure.
Communication will be important to your success too, as you will be liaising with a variety of stakeholders. From Fleet Managers to our approved repair network, and insurance companies to internal account teams. It’s important our customers can be updated, and the work is carried out to agreed time scales and standards. It’s all about the customer.
Some of your key responsibilities will include:
- Using our claims management system to manage own workload of open claims
- Managing relationships between third party engineers and Fleet Managers, making sure we get good quality outcomes for the customer
- Assessing damage reports to guarantee we follow correct total loss procedure
- Managing a case load of around 30 vehicles per day, balancing priorities and urgent queries and communicating progress to the customer.
What we’re looking for
We are looking for an energetic and confident vehicle engineer, ideally with experience gained in an accident repair centre environment. You will need to have the necessary experience and skills to provide advice and support on repair progression to colleagues and propose solutions to potential disputes. The icing on the cake will be Code of Salvage Practice AQP certification and VDA/ATA award.
Lastly, we need someone who can handle customer expectations, both internally and externally and ensure all are satisfied with the outcomes to your decisions. We will also look to you to identify opportunities to improve our service levels. You’ll also be able to demonstrate:
- Happy to be accountable and own cases
- Solution focused and decisive
- Customer orientated mind-set
- Credible and confident communication skills
- Highly motivated mentality
- Team player
- Competent with use of Audatex
The package
We offer a basic starting salary of up to £40,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
- Telephone interview our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency-based interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
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Accident Management In-House Engineer employer: BNP Paribas Group
Contact Detail:
BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accident Management In-House Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in vehicle repair and accident management. Being knowledgeable about intelligent repair methods and the Code of Salvage Practice AQP certification will give you an edge during discussions with the hiring panel.
✨Tip Number 2
Prepare to showcase your communication skills by thinking of examples where you've successfully managed relationships with stakeholders. This role requires liaising with various parties, so demonstrating your ability to keep everyone informed will be crucial.
✨Tip Number 3
Highlight your experience in a fast-paced environment, especially if you've worked in an accident repair centre. Be ready to discuss how you balanced priorities and handled urgent queries, as this will resonate well with the demands of the role.
✨Tip Number 4
Think about ways you've improved service levels in previous roles. The company values innovation and customer satisfaction, so coming prepared with examples of how you've made a positive impact will show you're solution-focused and proactive.
We think you need these skills to ace Accident Management In-House Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Accident Management In-House Engineer position. Understand the key responsibilities and required skills, such as vehicle knowledge and communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in accident repair centres or similar environments. Emphasise your problem-solving skills, customer orientation, and any certifications like Code of Salvage Practice AQP or VDA/ATA.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage claims, communicate effectively, and improve service levels.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at BNP Paribas Group
✨Showcase Your Vehicle Knowledge
Make sure to highlight your experience and knowledge of vehicle repair processes during the interview. Be prepared to discuss specific examples from your past roles, especially if you've worked in an accident repair centre.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Use examples that showcase your ability to manage relationships and communicate effectively with both internal teams and customers.
✨Prepare for Competency-Based Questions
Expect questions that assess your problem-solving abilities and customer orientation. Think of scenarios where you had to make quick decisions or resolve disputes, and be ready to explain your thought process.
✨Emphasise Your Team Player Attitude
Arval values collaboration, so be sure to convey your ability to work well within a team. Share experiences where you contributed to team success or supported colleagues in achieving common goals.
