At a Glance
- Tasks: Support Member engagement and retention through training, events, and communication.
- Company: Join a dynamic team focused on enhancing Member experiences.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Other info: Perfect for those who love organisation and want to grow in a supportive setting.
- Why this job: Make a real impact on Member growth and create memorable experiences.
- Qualifications: 1-2 years in coordination or customer experience; strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
The Coordinator, Member Growth & Experience supports the execution of team strategies that strengthen Member engagement, retention, and overall experience. This role coordinates training programs, events, communications, and operational processes that contribute to Member or Chapter growth. It is an execution-focused position that ensures consistency, quality, and alignment across all Member-facing initiatives.
Job Responsibilities
- Strategic Execution
- Coordinate/Support the deployment of the national/regional stability and retention strategy.
- Coordinate/Support the implementation of national/regional stability and retention initiatives, including tools, processes, and performance monitoring to contribute to the Country’s/region's growth.
- Coordinate initiatives that simplify, structure, and enhance the overall Member experience.
- Assist in optimizing the visitor experience and Executive Committee experience.
- Execute components of the national/regional retention plan, including follow-up and resource coordination.
- Contribute to building a strong sense of belonging through communications, tools, materials, and events.
- Maintain and update tools, trackers, and processes used to monitor national or regional performance.
- Support Franchisors in navigating and leveraging the Franchise Management System in all phases of Franchisee life cycle.
- Training Coordination
- Coordinate/Support the design, scheduling, and delivery of national/regional training programs for Leadership Teams, Ambassadors (onboarding, monitoring, and support), Directors and Area Directors.
- Manage participant registration, attendance tracking, and follow-up.
- Schedule and support trainers/facilitators, ensuring smooth operational logistics.
- Support the enhancement of the mentorship program through materials, communication, and follow-up.
- Maintain the documentation database by developing new materials and updating existing resources.
- Assist in creating new training materials for Education Coordinators.
- Provide support to Members and Ambassadors facing challenges by directing them to appropriate tools and resources.
- Communication & Marketing Support
- Draft, edit, or assist with distribution of newsletters, educational content, and Member communications.
- Support national/regional visibility efforts through website updates, basic SEO tasks, and digital content maintenance.
- Assist in the development of promotional items, renewal packs, and Member engagement materials.
- Coordinate and/or proofread event-related communications and assist in identifying service providers.
- Assist in updating and maintaining content such as meeting presentations, training decks, role descriptions, the Member Handbook, and workshop materials.
- Create and/or assist with and proofread materials for Welcome Committees to support Member onboarding and engagement.
- Coordinate with Communications & Marketing Manager to ensure alignment with the marketing strategy and improve visibility across platforms (LinkedIn, Facebook, etc.).
- Prepare content and materials for national/regional meetings.
- Event Coordination
- Support the planning and execution of national/regional events, workshops, and Member engagement activities.
- Coordinate logistics, materials, communications, and vendor interactions.
- Ensure consistent branding, messaging, and Member experience across all events.
- Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.
Self-Management
- Quality Management
- Technical Proficiency
- Communication
- Teamwork
- Accountability & Integrity
- Analytical Thinking
- Initiative
- Interpersonal Skills
Qualifications
- 1 – 2 years of relevant experience
- MS Office Suite
- Skill Level: Basic
- Applies consistent formatting in Word, builds simple slide decks, and uses templates.
- Uses structured Excel sheets with filters, sorting, and basic formulas.
- Manages Outlook calendars, categories, and meeting scheduling.
- Shares files through OneDrive/SharePoint and uses Teams effectively.
- Experience in coordination, communications, events, training support, or member/customer experience.
- Strong organizational and project coordination skills with attention to detail.
- Clear, professional written and verbal communication abilities.
- Ability to manage multiple priorities and support cross-functional stakeholders.
- Comfort with digital tools, CRM systems, and content management platforms.
- Service-oriented mindset with a focus on customer success and experience.
Physical Demands and Working Conditions
- Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects.
- Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
- The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Coordinator, Growth & Member Experience in Watford employer: BNI
As a Coordinator for Growth & Member Experience in Watford, you will thrive in a dynamic and supportive work environment that prioritises employee development and engagement. The company fosters a culture of collaboration and innovation, offering ample opportunities for professional growth through training programmes and events. With a strong focus on member satisfaction and community building, this role allows you to make a meaningful impact while enjoying the benefits of a vibrant workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator, Growth & Member Experience in Watford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. The more comfortable you are talking about your experience, the better you'll come across.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from our platform, and it shows you’re genuinely interested in joining us.
We think you need these skills to ace Coordinator, Growth & Member Experience in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Coordinator, Growth & Member Experience role. Highlight your relevant experience in coordination, communications, and member engagement to show us you’re the perfect fit!
Showcase Your Skills:Don’t forget to emphasise your organisational and project coordination skills. We love candidates who can manage multiple priorities and have a keen eye for detail, so let that shine through in your application!
Be Clear and Professional:When writing your application, keep your language clear and professional. We appreciate good communication skills, so make sure your written abilities come across well in your CV and cover letter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at BNI
✨Know Your Member Experience
Before the interview, dive deep into understanding what makes a great member experience. Familiarise yourself with the strategies and initiatives that enhance engagement and retention. This will help you speak confidently about how you can contribute to improving these aspects.
✨Showcase Your Coordination Skills
Be ready to discuss your previous experiences in coordinating events or training programmes. Prepare specific examples that highlight your organisational skills and attention to detail, as these are crucial for the role of Coordinator, Growth & Member Experience.
✨Communicate Clearly and Professionally
Since this role involves a lot of communication, practice articulating your thoughts clearly. Use professional language but keep it conversational. You want to demonstrate that you can engage effectively with members and stakeholders alike.
✨Prepare Questions About Their Strategies
Think of insightful questions regarding their current member growth strategies and retention initiatives. This shows your genuine interest in the role and helps you understand how you can fit into their vision and contribute to their goals.
