Coordinator, Growth & Member Experience in Watford

The Coordinator, Member Growth & Experience supports the execution of team strategies that strengthen Member engagement, retention, and overall experience. This role coordinates training programs, events, communications, and operational processes that contribute to Member or Chapter growth. It is an execution-focused position that ensures consistency, quality, and alignment across all Member-facing initiatives.

Job Responsibilities:

• Strategic Execution
  • Coordinate/Support the deployment of the national/regional stability and retention strategy.
  • Coordinate/Support the implementation of national/regional stability and retention initiatives, including tools, processes, and performance monitoring to contribute to the Country’s/region's growth.
  • Coordinate initiatives that simplify, structure, and enhance the overall Member experience.
  • Assist in optimizing the visitor experience and Executive Committee experience.
  • Execute components of the national/regional retention plan, including follow-up and resource coordination.
  • Contribute to building a strong sense of belonging through communications, tools, materials, and events.
  • Maintain and update tools, trackers, and processes used to monitor national or regional performance.
  • Support Franchisors in navigating and leveraging the Franchise Management System in all phases of Franchisee life cycle.
  • Secondary responsibility (backup) of support and administration in BNIConnect (Online networking and referral platform).
• Training Coordination
  • Coordinate/Support the design, scheduling, and delivery of national/regional training programs for Members (MSP, Success Workshops, Member Journey, etc.), Leadership Teams, Ambassadors (onboarding, monitoring, and support), Directors and Area Directors.
  • Manage participant registration, attendance tracking, and follow-up.
  • Schedule and support trainers/facilitators, ensuring smooth operational logistics.
  • Support the enhancement of the mentorship program through materials, communication, and follow-up.
  • Maintain the documentation database by developing new materials and updating existing resources.
  • Assist in creating new training materials for Education Coordinators.
  • Provide support to Members and Ambassadors facing challenges by directing them to appropriate tools and resources.
• Communication & Marketing Support
  • Draft, edit, or assist with distribution of newsletters, educational content, and Member communications.
  • Support national/regional visibility efforts through website updates, basic SEO tasks, and digital content maintenance.
  • Assist in the development of promotional items, renewal packs, and Member engagement materials.
  • Coordinate and/or proofread event-related communications and assist in identifying service providers.
  • Assisting in updating and maintaining content such as meeting presentations, training decks, role descriptions, the Member Handbook, and workshop materials.
  • Create and/or assist with and proofread materials for Welcome Committees to support Member onboarding and engagement.
  • Coordinate with Communications & Marketing Manager to ensure alignment with the marketing strategy and improve visibility across platforms (LinkedIn, Facebook, etc.).
  • Prepare content and materials for national/regional meetings.
• Event Coordination
  • Support the planning and execution of national/regional events, workshops, and Member engagement activities.
  • Coordinate logistics, materials, communications, and vendor interactions.
  • Ensure consistent branding, messaging, and Member experience across all events.
  • Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Competencies:

• Self-Management
• Quality Management
• Technical Proficiency
• Communication
• Teamwork
• Accountability & Integrity
• Analytical Thinking
• Initiative
• Interpersonal Skills

Qualifications:

• Business-level English Proficiency
• 1 – 2 years of relevant experience
• MS Office Suite
• Skill Level: Basic
• Applies consistent formatting in Word, builds simple slide decks, and uses templates.
• Uses structured Excel sheets with filters, sorting, and basic formulas.
• Manages Outlook calendars, categories, and meeting scheduling.
• Shares files through OneDrive/SharePoint and uses Teams effectively.
• Experience in coordination, communications, events, training support, or member/customer experience.
• Strong organizational and project coordination skills with attention to detail.
• Clear, professional written and verbal communication abilities.
• Ability to manage multiple priorities and support cross-functional stakeholders.
• Comfort with digital tools, CRM systems, and content management platforms.
• Service-oriented mindset with a focus on customer success and experience.

Physical Demands and Working Conditions:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

An equal opportunity employer.