Join BNF Hospitality and play a key role in driving operational excellence across a portfolio of premium London hospitality venues.
Location: London (Head Office based with regular on-site visits)
Position: Full-time, Permanent, On-site
Salary: Competitive + Performance Bonus
BNF Hospitality operates a collection of high‑end hospitality brands, including Isabel Mayfair and Nathalie venues across London. Working closely with General Managers and Head Office functions, the Hospitality Operations Manager will play a central role in ensuring operational consistency, commercial performance and exceptional guest experiences across the estate.
Operating within a fast‑paced and entrepreneurial environment, this is an opportunity to join a growing hospitality business where operational excellence, people leadership and commercial success are at the heart of the organisation.
About the Role
We are seeking an experienced and commercially minded Hospitality Operations Manager to join BNF Hospitality.
This is a senior operational role responsible for supporting the performance of multiple hospitality venues across London. Working closely with General Managers, Finance, Marketing and People teams, you will play a key role in delivering operational excellence, people development and commercial performance across the business.
The role acts as a critical link between Head Office and venue operations, ensuring business objectives, operational standards and people initiatives are effectively implemented across all sites.
The successful candidate will be comfortable operating autonomously, influencing stakeholders and leading operational initiatives within a dynamic hospitality environment.
Key Responsibilities
Operational Leadership
- Lead operational performance across multiple hospitality venues
- Monitor venue performance against budgets, forecasts and key performance indicators
- Identify opportunities to improve operational efficiency, profitability and service delivery
- Ensure operational policies, procedures and service standards are implemented consistently across all venues
People Leadership & Development
- Line manage and support General Managers and selected Head Office employees across the hospitality portfolio
- Coach, develop and hold managers accountable for performance and operational standards
- Support recruitment, onboarding, performance management and succession planning activities
- Foster high‑performing teams and a positive culture across both venue and Head Office functions
- Conduct regular operational reviews and management meetings
Commercial & Financial Performance
- Work closely with Finance teams to oversee venue performance, budgets and labour management
- Support revenue growth initiatives and commercial performance objectives
- Monitor costs, operational expenditure and profitability across the portfolio
- Provide operational insight and recommendations to senior leadership
Stakeholder Management
- Act as a key link between Head Office and venue operations
- Collaborate closely with Finance, Marketing and People teams to ensure alignment across the business
- Build strong relationships with General Managers, suppliers and key stakeholders
- Prepare and present operational updates and performance reporting to senior leadership
Strategic Contribution
- Support the implementation of strategic initiatives, business improvements and future venue openings
- Identify opportunities to enhance operational processes and guest experiences
- Contribute to business growth plans and support operational planning and launch of future venues
- Support continuity of operations and decision‑making in the absence of senior leadership where required
We are Looking for a Hospitality Professional Who:
- Has significant multi‑site hospitality operations experience within the restaurant, hospitality or leisure sector
- Has experience managing and developing General Managers and operational leadership teams
- Has strong people leadership skills with a proven ability to coach, develop and hold managers accountable
- Has strong understanding of P&L management, budgeting, labour control and operational performance metrics
- Has experience implementing operational standards, policies and procedures across multiple locations
- Is commercially minded with the ability to balance strategic thinking and operational delivery
- Is comfortable operating autonomously and taking ownership of operational initiatives
Desirable:
- Previous experience overseeing premium, luxury or high‑end hospitality venues
- Experience within London‑based restaurant groups or multi‑site hospitality businesses
- Exposure to new venue openings, business expansion projects or operational change programmes
- Knowledge of health & safety, licensing and employment legislation within the hospitality sector
- Degree or professional qualification in Hospitality Management, Business Management or a related discipline
If you are an experienced hospitality professional with a passion for operational excellence, people leadership and delivering exceptional guest experiences, we would love to hear from you.
Join BNF Hospitality and help shape the future success of a growing portfolio of premium hospitality venues across London.
Why Join Us?
- Competitive salary package and performance bonus
- Stream (formerly wagestream) – access your pay before payday
- 28 days holiday
- Generous staff discounts on food and drink
- Staff meals on duty
- Seasonal team parties and staff events
- Long service bonus
- Refer a friend scheme
- Ongoing training and development
- Pension Scheme
- Compassionate leave
- Confidential 24/7 mental health support line
- BUPA private health and dental insurance
- Life insurance
