At a Glance
- Tasks: Drive operational excellence across premium London hospitality venues and enhance guest experiences.
- Company: Join BNF Hospitality, a growing collection of high-end venues in London.
- Benefits: Competitive salary, performance bonus, generous holiday, and staff discounts.
- Other info: Enjoy ongoing training, seasonal events, and 24/7 mental health support.
- Why this job: Shape the future of luxury hospitality while leading dynamic teams.
- Qualifications: Experience in multi-site hospitality operations and strong people leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Join BNF Hospitality and play a key role in driving operational excellence across a portfolio of premium London hospitality venues.
Location: London (Head Office based with regular on-site visits)
Position: Full-time, Permanent, On-site
Salary: Competitive + Performance Bonus
BNF Hospitality operates a collection of high-end hospitality brands, including Isabel Mayfair and Nathalie venues across London. Working closely with General Managers and Head Office functions, the Hospitality Operations Manager will play a central role in ensuring operational consistency, commercial performance and exceptional guest experiences across the estate.
Operating within a fast-paced and entrepreneurial environment, this is an opportunity to join a growing hospitality business where operational excellence, people leadership and commercial success are at the heart of the organisation.
About the Role
We are seeking an experienced and commercially minded Hospitality Operations Manager to join BNF Hospitality. This is a senior operational role responsible for supporting the performance of multiple hospitality venues across London. Working closely with General Managers, Finance, Marketing and People teams, you will play a key role in delivering operational excellence, people development and commercial performance across the business. The role acts as a critical link between Head Office and venue operations, ensuring business objectives, operational standards and people initiatives are effectively implemented across all sites. The successful candidate will be comfortable operating autonomously, influencing stakeholders and leading operational initiatives within a dynamic hospitality environment.
Key Responsibilities
- Operational Leadership
- Lead operational performance across multiple hospitality venues
- Monitor venue performance against budgets, forecasts and key performance indicators
- Identify opportunities to improve operational efficiency, profitability and service delivery
- Ensure operational policies, procedures and service standards are implemented consistently across all venues
- People Leadership & Development
- Line manage and support General Managers and selected Head Office employees across the hospitality portfolio
- Coach, develop and hold managers accountable for performance and operational standards
- Support recruitment, onboarding, performance management and succession planning activities
- Foster high-performing teams and a positive culture across both venue and Head Office functions
- Conduct regular operational reviews and management meetings
- Commercial & Financial Performance
- Work closely with Finance teams to oversee venue performance, budgets and labour management
- Support revenue growth initiatives and commercial performance objectives
- Monitor costs, operational expenditure and profitability across the portfolio
- Provide operational insight and recommendations to senior leadership
- Stakeholder Management
- Act as a key link between Head Office and venue operations
- Collaborate closely with Finance, Marketing and People teams to ensure alignment across the business
- Build strong relationships with General Managers, suppliers and key stakeholders
- Prepare and present operational updates and performance reporting to senior leadership
- Strategic Contribution
- Support the implementation of strategic initiatives, business improvements and future venue openings
- Identify opportunities to enhance operational processes and guest experiences
- Contribute to business growth plans and support operational planning and launch of future venues
- Support continuity of operations and decision-making in the absence of senior leadership where required
We are Looking for a Hospitality Professional Who:
- Has significant multi-site hospitality operations experience within the restaurant, hospitality or leisure sector
- Has experience managing and developing General Managers and operational leadership teams
- Has strong people leadership skills with a proven ability to coach, develop and hold managers accountable
- Has strong understanding of P&L management, budgeting, labour control and operational performance metrics
- Has experience implementing operational standards, policies and procedures across multiple locations
- Is commercially minded with the ability to balance strategic thinking and operational delivery
- Is comfortable operating autonomously and taking ownership of operational initiatives
Desirable:
- Previous experience overseeing premium, luxury or high-end hospitality venues
- Experience within London-based restaurant groups or multi-site hospitality businesses
- Exposure to new venue openings, business expansion projects or operational change programmes
- Knowledge of health & safety, licensing and employment legislation within the hospitality sector
- Degree or professional qualification in Hospitality Management, Business Management or a related discipline
If you are an experienced hospitality professional with a passion for operational excellence, people leadership and delivering exceptional guest experiences, we would love to hear from you. Join BNF Hospitality and help shape the future success of a growing portfolio of premium hospitality venues across London.
Why Join Us?
- Competitive salary package and performance bonus
- Stream (formerly wagestream) – access your pay before payday
- 28 days holiday
- Generous staff discounts on food and drink
- Staff meals on duty
- Seasonal team parties and staff events
- Long service bonus
- Refer a friend scheme
- Ongoing training and development
- Pension Scheme
- Compassionate leave
- Confidential 24/7 mental health support line
- BUPA private health and dental insurance
- Life insurance
UK Hospitality Operations Manager in London employer: BNF Hospitality
BNF Hospitality is an exceptional employer that prioritises operational excellence and people development within a vibrant and entrepreneurial environment. With a competitive salary package, generous benefits including private health insurance and ongoing training opportunities, employees are empowered to thrive while contributing to the success of premium hospitality venues across London. Join us to be part of a dynamic team that values your growth and fosters a positive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land UK Hospitality Operations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BNF Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BNF Hospitality
Don't be shy about reaching out to BNF Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace UK Hospitality Operations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BNF Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BNF Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
