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- Tasks: Oversee delivery quality for innovative career site projects and ensure smooth implementation.
- Company: Join SmartRecruiters, a leading tech company transforming hiring with AI.
- Benefits: Enjoy competitive salaries, remote work options, and strong growth opportunities.
- Why this job: Make a real impact in recruitment technology while collaborating with top talent.
- Qualifications: 7+ years in project management with a focus on digital or SaaS implementations.
- Other info: Be part of a diverse, inclusive culture that values learning and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
SmartRecruiters is the Recruiting AI Company that transforms hiring for the world's leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams. In 2025, SmartRecruiters joined SAP, the global leader in enterprise applications. Together, SmartRecruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP's ecosystem.
At SmartRecruiters, we are a values-driven, globally focused tech company with a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win.
Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive. Our remote-friendly culture, competitive salaries, and strong internal mobility ensure that high performers have meaningful growth opportunities in an environment built on respect and empowerment.
Job Description
We’re looking for a highly organised and technically fluent Delivery Quality and Governance Manager to oversee the scoping and delivery quality standards for Attrax, SmartRecruiters' enterprise-grade career site and content experience platform.
The Delivery Quality Manager will coordinate requirements and quality assurance across engineering and design teams to ensure that complex career site delivery projects are scoped accurately, scheduled appropriately, delivered efficiently, and continuously improved over time. This role is focused on delivery alignment, scoping accuracy, process optimisation, and delivery tools, ensuring customers' projects are delivered based on correct requirements and that projects move predictably from SOW to go-live.
The Delivery Quality Manager will occasionally engage directly with customers during escalations or to help realign timelines and expectations. The Delivery Quality Manager operates above individual projects, ensuring the entire Attrax product is delivered predictably and to quality and margin targets.
Key Responsibilities
- Program Oversight and Delivery System Management
- Oversee the delivery ecosystem for Attrax implementations, managing intake and prioritisation to ensure every project moves smoothly from scoping through go-live.
- Ensure that all Implementation and Managed Services delivery teams' scope of work is being delivered to SmartRecruiters and customer quality standards.
- Continuously evaluate and improve delivery workflows, documentation, and templates to increase efficiency and predictability.
- Identify recurring delivery challenges and work cross-functionally to drive systemic improvements.
- Collaborate with the Services Sales and Solution Consulting teams to ensure opportunities are scoped realistically and aligned to current delivery capabilities.
- Support the creation and review of Statements of Work (SOWs) and implementation timelines to reduce delivery risk.
- Act as the bridge between pre-sales and delivery, helping to establish appropriate expectations and documenting non-standard requirements that require special handling.
- Provide early input on deals to flag risks around complexity, integrations, or design constraints.
- Ensure that customer designs and career site goals are achievable, flagging risks and adjustments where needed.
- Participate in forecast and pipeline reviews to inform capacity planning.
- Act as the central liaison between Attrax Engineering and Attrax Delivery Leadership.
- Lead weekly syncs to align on-site build quality and progress.
- Support Attrax enablement by embedding best practices and sharing learnings across the network.
- Ensure delivery teams and engineering teams adhere to quality standards and that project readiness criteria are met before key handoffs (for example, UAT).
- Understand and manage dependencies across UX and design, front-end workflows (HTML, CSS, CMS configuration), and back-end integration workflows (API data flows).
- Collaborate with engineering leads to track and resolve defects logged in BugHerd and Jira, ensuring they align with testing and launch timelines.
- Document and codify recurring technical or process issues to feed into continuous improvement efforts.
- Monitor adherence to scope and SOW definitions, partnering with DSMs and project leads to address scope creep early.
- Be the final internal sign-off before site launches to ensure the scope defined is delivered without discrepancies.
- Support consistent quality assurance practices, ensuring deliverables meet technical and design standards.
- Champion a culture of learning by capturing lessons learned and applying them to improve tools, templates, and methodologies.
Qualifications
Required
- 7+ years of experience in program or project management for enterprise digital, CMS, or SaaS implementations.
- Strong understanding of front-end and back-end delivery workflows (HTML, CMS configuration, API integrations).
- Experience working with cross-functional technical teams, including engineering, design, and delivery.
- Proficiency with Jira or similar systems for tracking sprints, tasks, and dependencies.
- Excellent organisational and communication skills, with the ability to simplify complex topics and align a wide range of stakeholders.
- Proven experience improving delivery processes and managing multiple concurrent initiatives.
Preferred
- Experience in career site, SEO, or digital content management delivery.
- Familiarity with partner-led implementation models or system integrator frameworks.
- Exposure to multi-language or multi-site deployments.
Additional Information
SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Delivery Quality and Governance Manager - Career sites in London employer: BNB Chain
Contact Detail:
BNB Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Quality and Governance Manager - Career sites in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This shows you’re genuinely interested!
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you’ll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Delivery Quality and Governance Manager - Career sites in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Delivery Quality and Governance Manager role. Highlight your experience in project management and any relevant technical skills that align with the job description.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, provide examples of how you've successfully managed multiple projects or teams in the past. We want to see your knack for keeping everything on track!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BNB Chain
✨Know Your Stuff
Make sure you understand the ins and outs of delivery quality and governance. Brush up on your knowledge of front-end and back-end workflows, as well as tools like Jira. Being able to speak confidently about these topics will show that you're technically fluent and ready for the role.
✨Showcase Your Organisational Skills
As a Delivery Quality and Governance Manager, organisation is key. Prepare examples from your past experiences where you successfully managed multiple projects or improved delivery processes. This will demonstrate your ability to keep everything running smoothly.
✨Communicate Clearly
You’ll need to liaise with various teams, so practice simplifying complex topics. Think about how you can explain technical concepts in a way that everyone can understand. This will highlight your excellent communication skills and your ability to align stakeholders.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific challenges, like scope creep or project delays. Prepare by thinking through potential scenarios and your approach to resolving them. This will show that you’re proactive and ready to tackle any issues that may arise.
