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- Tasks: Be the friendly face of Stratstone, welcoming customers and ensuring a seamless experience.
- Company: Join a leading dealership committed to exceptional service and customer satisfaction.
- Benefits: Enjoy 33 days holiday, birthday off, great pension, and mental health support.
- Why this job: This role offers growth opportunities in a diverse and inclusive environment where you can thrive.
- Qualifications: Looking for someone organized with attention to detail and a passion for customer service.
- Other info: We provide extensive training and have over 50 Mental Health First Aiders on staff.
The predicted salary is between 24000 - 36000 £ per year.
As a Receptionist in one of our state-of-the-art dealerships, you’ll be the face of Stratstone and often the first point of contact when a customer starts their journey with us. You will give a warm welcome to every customer as soon as they walk through the door, offering assistance and refreshments whenever needed. We are looking for someone with a high standard of organisation and attention to detail, ensuring customer-facing areas are always kept clean and tidy and meeting rooms are replenished with food and beverages as required.
Your profile
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Give a professional and warm welcome to every customer as soon as they walk through the door.
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Strive for exceptional service by understanding each customer’s needs and providing a seamless experience, offering assistance and refreshments whenever needed.
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A high standard of organisation and attention to detail, ensuring customer-facing areas are kept clean and tidy at all times and meeting rooms are replenished with food and beverages as required.
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Handle any customer complaints with empathy and professionalism.
Rewards
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We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
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Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
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We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact!
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When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).
Sunday Receptionist employer: BMW Group
Contact Detail:
BMW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sunday Receptionist
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. Think of specific examples where you provided exceptional service or handled a difficult situation with empathy. This will demonstrate that you understand the importance of a warm welcome and seamless experience for customers.
✨Tip Number 2
Familiarize yourself with the dealership's offerings and values. Being knowledgeable about what Stratstone stands for will help you connect with the team and show that you're genuinely interested in contributing to their mission of exceptional service.
✨Tip Number 3
Highlight your organizational skills by discussing how you manage tasks and prioritize responsibilities. You could mention any tools or methods you use to keep things tidy and efficient, which is crucial for maintaining a welcoming environment.
✨Tip Number 4
Prepare to discuss how you would handle customer complaints. Think of a time when you resolved an issue effectively and empathetically. This will show that you can maintain professionalism even in challenging situations, aligning with the role's expectations.
We think you need these skills to ace Sunday Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Sunday Receptionist position. Understand the key responsibilities and the qualities they are looking for, such as organisation, attention to detail, and customer service skills.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the role. Emphasize any previous customer service roles, organisational skills, and your ability to handle complaints professionally.
Craft a Warm Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Use a friendly tone and mention how you can contribute to creating a welcoming environment for customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at BMW Group
✨Show Your Warmth
As a Receptionist, your ability to create a welcoming atmosphere is crucial. Practice greeting people with a smile and maintaining a friendly demeanor throughout the interview. This will demonstrate your capability to make customers feel valued.
✨Highlight Your Organizational Skills
Be prepared to discuss your experience with organization and attention to detail. Share specific examples of how you've maintained cleanliness and order in previous roles, as this aligns with the expectations for the position.
✨Demonstrate Empathy in Customer Service
Since handling customer complaints with empathy is key, think of a time when you resolved a difficult situation. Be ready to explain how you approached it and what the outcome was, showcasing your professionalism and problem-solving skills.
✨Emphasize Your Commitment to Inclusivity
Stratstone values diversity and inclusivity. Share your thoughts on creating an inclusive environment and any experiences you have that reflect your commitment to these values. This will resonate well with the company's culture.
