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- Tasks: Supervise the workshop and staff to ensure quality and efficiency.
- Company: Join Halliwell Jones, a family-run business with a friendly culture.
- Benefits: Enjoy 22 days holiday, your birthday off, and an Employee Car Scheme.
- Why this job: Be part of a dynamic team with ongoing training and career development opportunities.
- Qualifications: Experience in aftersales/service, excellent customer service skills, and a willingness to learn.
- Other info: Work in a state-of-the-art facility with BMW accreditation.
The predicted salary is between 36000 - 60000 £ per year.
Halliwell Jones (Wilmslow) is looking for a Workshop Controller.
Your roles
The position is located at our Wilmslow Centre consisting of BMW and MINI Sales, Aftersales and Bodyshop.
Your Responsibilities:
- To supervise the workshop and its staff to achieve an agreed level of quality, efficiency and profitability.
- Manage workshop activity relating to BMW and MINI Technical issues and systems and overall productivity.
Your profiles
- Possess a track record of high achievement within the aftersales/service arena.
- Able to fully exploit all opportunities available.
- Ability to work alongside a strong company management team is essential.
- Possess good judgement and ability to act with discretion, diplomacy and tact.
- Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
- Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
- A commitment to maintain standards of performance of the service team through effective coaching and performance management.
- An enthusiastic, dynamic and team orientated personality that offers help and support to others.
- Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
- Thorough knowledge of computer applications (MS Office, Drive).
Rewards
- 22 days holiday plus bank holidays AND your birthday off!
- We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules.
- Family run business and friendly culture
- Specialist training with BMW UK
- BMW accreditation
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme
#J-18808-Ljbffr
Workshop Controller New employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller New
✨Tip Number 1
Familiarise yourself with BMW and MINI's latest technologies and systems. This knowledge will not only help you in the interview but also demonstrate your commitment to staying updated in the automotive industry.
✨Tip Number 2
Network with current or former employees of Halliwell Jones. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the hiring process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved workshop efficiency or customer satisfaction in previous roles. Concrete examples will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Demonstrate your leadership skills by preparing to talk about how you've coached or managed a team in the past. Highlighting your ability to motivate and develop others will align well with the responsibilities of a Workshop Controller.
We think you need these skills to ace Workshop Controller New
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the aftersales/service arena. Emphasise any previous roles where you supervised staff or managed workshop activities, particularly in a technical environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Workshop Controller position. Mention your commitment to customer satisfaction and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Skills: Highlight your excellent customer service skills and your ability to work within a team. Provide examples of how you've successfully coached and managed performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at BMW Group Retail
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be supervising staff and managing workshop activities. Be prepared to discuss your previous leadership experiences and how you've successfully motivated teams to achieve high levels of quality and efficiency.
✨Demonstrate Customer Service Excellence
Highlight your commitment to customer satisfaction during the interview. Share specific examples of how you've handled customer issues in the past and the positive outcomes that resulted from your actions.
✨Familiarise Yourself with BMW and MINI Systems
Since the role involves managing technical issues related to BMW and MINI, it's crucial to have a good understanding of their systems. Research common technical challenges and be ready to discuss how you would address them.
✨Emphasise Your Willingness to Learn
The job requires keeping up-to-date with complex technical information. Express your enthusiasm for ongoing development and any relevant training you've undertaken, showing that you're proactive about enhancing your skills.
