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- Tasks: Manage warranty claims and ensure top-notch customer satisfaction daily.
- Company: Join Stratstone Leeds, a leader in automotive care and customer service.
- Benefits: Enjoy a company car, 31 days holiday, and exclusive discounts.
- Why this job: Be part of a supportive team that values your growth and wellbeing.
- Qualifications: Must be organised, detail-oriented, and have strong PC skills.
- Other info: Receive a guaranteed bonus in your first month and comprehensive training.
The predicted salary is between 24000 - 36000 £ per year.
Stratstone Leeds is looking for a Warranty Administrator. The role involves delivering industry leading standards of customer care and satisfaction at all times.
The responsibilities of the Warranty Administrator will include:
- Being involved in every aspect of the warranty and goodwill policy and procedure.
- Accurately submitting claims on a daily and weekly basis.
- Monitoring daily and weekly warranty reports.
- Suggesting improvements to increase efficiency and service.
- Checking invoices and credit notes.
- Ensuring full compliance with manufacturer's warranty claims, processes and procedures.
Your profile should include being highly organised and conscientious, with proven experience within an administration environment. You should have exceptional PC skills, superb attention to detail, and possess the sort of confidence and communication skills that inspire trust in colleagues and customers alike. A driving license is required.
Benefits include a company car, pension, critical illness cover, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales service. We provide training and development opportunities to help you succeed. We are committed to building a truly inclusive culture and diverse workforce.
Additional benefits include 33 days holiday (including bank holidays), birthday off, great pension, generous commission schemes, reward savings, and more. We care about your wellbeing, providing access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders.
This role involves a 40-hour working week, is fast-paced, and includes busy weekends, but we are committed to ensuring you have a good work-life balance. You will receive a guaranteed bonus for the first month of your employment, as well as rewards from the first unit sold. We have a robust structured 30-day training plan designed to support you in learning in enjoyable ways while setting you up for success from day one.
Warranty Administrator employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarise yourself with the warranty and goodwill policies specific to the automotive industry. Understanding these processes will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your PC skills, especially with software commonly used in administration roles. Being proficient in tools like Excel can set you apart, as you'll need to handle reports and claims efficiently.
✨Tip Number 3
Prepare examples of how you've improved efficiency in previous roles. This will show your potential employer that you're proactive and capable of suggesting improvements in their processes.
✨Tip Number 4
Practice your communication skills, both verbal and written. As a Warranty Administrator, you'll need to inspire trust and clarity in your interactions with colleagues and customers, so being articulate is key.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and skills relevant to the Warranty Administrator role. Emphasise your attention to detail, organisational skills, and any previous experience in warranty or claims processing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of the job description that resonate with you and explain how your background makes you a perfect fit for the role.
Highlight Relevant Skills: In your application, clearly outline your exceptional PC skills and any software you are proficient in that may be relevant to the role. Include examples of how you've used these skills in past positions to improve efficiency or customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Warranty Administrator position.
How to prepare for a job interview at BMW Group Retail
✨Showcase Your Administration Skills
Make sure to highlight your previous administration experience during the interview. Be prepared to discuss specific examples of how you've successfully managed tasks, maintained organisation, and ensured accuracy in your work.
✨Demonstrate Attention to Detail
As a Warranty Administrator, attention to detail is crucial. Bring up instances where your meticulous nature has led to successful outcomes, such as catching errors or improving processes. This will show that you understand the importance of precision in this role.
✨Familiarise Yourself with Warranty Processes
Before the interview, research common warranty policies and procedures within the automotive industry. Being knowledgeable about these processes will demonstrate your commitment and readiness for the role.
✨Prepare Questions About Company Culture
Stratstone Leeds values inclusivity and employee wellbeing. Prepare thoughtful questions about their company culture and training opportunities. This shows your interest in not just the role, but also in being part of their team.
