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For Companies At a Glance
- Tasks: Be the friendly face for customers, guiding them through their vehicle service journey.
- Company: Join Hedin Automotive, a top BMW & MINI franchise known for excellence and customer care.
- Benefits: Enjoy a competitive salary, company car, and personal development opportunities.
- Why this job: Work in a dynamic environment with a passionate team dedicated to exceptional customer experiences.
- Qualifications: Experience in automotive service roles and a valid UK driving licence required.
- Other info: Full-time role with flexible hours and additional pay for Saturday shifts.
The predicted salary is between 28000 - 42000 £ per year.
Hedin Ruxley is looking for a Service Advisor.
Your role
Hedin Automotive BMW & MINI is looking for an experienced Service Advisor/Service Team Manager to join its high performing aftersales team. If you have a passion for BMW & MINI and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in automotive. As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
The main duties include:
- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates
- Maintaining knowledge of our aftersales products and services
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
- Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service
- Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer
Basic Salary: £35,000 OTE £53,000 per annum with a company car
Working hours are Monday – Friday, 8.00am – 6.00pm, 45 hours per week and Saturday 8.00am – 12.30pm (1 in 3, paid as additional hours)
Your profile
- Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably
- Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
- Excellent administration and organisational skill, and good diary management and following up within agreed timeframes.
- Proven experience in a Service Team Manager/Servcie Advisor role, in the automotive industry
- Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year.
About us:
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.
As part of Hedin Mobility Group—one of the world\’s leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.
Rewards
Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues.
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Service Advisor New employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor New
✨Tip Number 1
Familiarise yourself with BMW and MINI vehicles, as well as their aftersales products and services. This knowledge will not only help you in conversations with customers but also demonstrate your genuine passion for the brand during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. Being able to handle conflict calmly and effectively is crucial, so think about how you would respond to various customer concerns.
✨Tip Number 3
Network with current or former employees of Hedin Automotive or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your organisational skills and ability to manage multiple tasks. Highlighting these skills will show that you can thrive in the fast-paced environment described in the job listing.
We think you need these skills to ace Service Advisor New
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles as a Service Advisor or Service Team Manager, showcasing your ability to manage customer expectations and resolve conflicts.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for BMW & MINI and your commitment to delivering exceptional customer experiences. Use specific examples from your past roles to demonstrate how you meet the requirements outlined in the job description.
Showcase Your Skills: In your application, clearly outline your organisational skills, diary management abilities, and experience in a fast-paced environment. Mention any relevant training or certifications that enhance your qualifications for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at BMW Group Retail
✨Show Your Passion for BMW & MINI
Make sure to express your enthusiasm for the BMW and MINI brands during the interview. Share any personal experiences or stories that highlight your passion for these vehicles, as this will resonate well with the interviewers.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Focus on situations where you resolved conflicts or exceeded customer expectations, as this role heavily relies on delivering exceptional service.
✨Highlight Your Organisational Skills
Since the role requires excellent administration and diary management, be ready to discuss how you keep track of tasks and manage your time effectively. Mention any tools or methods you use to stay organised in a fast-paced environment.
✨Familiarise Yourself with Aftersales Products
Research Hedin Automotive's aftersales products and services before the interview. Being knowledgeable about what they offer will show your commitment to the role and help you engage in meaningful discussions with the interviewers.
