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- Tasks: Join our team as a Parts Advisor, assisting customers with parts identification and stock management.
- Company: Sytner Swansea is part of the Sytner Group, renowned for exceptional customer service in the motor industry.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Be part of a supportive team culture while delivering top-notch service and gaining valuable experience.
- Qualifications: Experience in the motor industry and strong communication skills are essential; IT literacy is a plus.
- Other info: Flexible working patterns, including weekends, to ensure customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Sytner Swanseais looking for a Parts Advisor.
Your role
Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Swansea.
As a Sytner Parts Advisor, you will demonstrate a \’One Team\’ approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.
You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Your profile
Ideally, you will have experience in a similar role within the motor industry and be IT literate.
High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.
We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.
Rewards
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
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Parts Advisor New employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor New
✨Tip Number 1
Familiarise yourself with the specific vehicle parts and accessories that Sytner Swansea deals with. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since the role requires effective interaction with both customers and suppliers, being able to articulate your thoughts clearly will set you apart.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed stock or inventory in previous roles. Being able to discuss your experience with maintaining stock levels will be crucial for this position.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, including weekends. Highlighting your willingness to adapt to the needs of the business will demonstrate your commitment to providing excellent customer service.
We think you need these skills to ace Parts Advisor New
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have previous experience in the motor industry or a similar role, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your skills in customer service, parts identification, and stock management.
Showcase Communication Skills: Since effective communication is crucial for this role, include examples of how you've successfully interacted with customers or colleagues in the past. This could be through face-to-face interactions or over the phone.
Express Your Passion: In your cover letter, convey your enthusiasm for delivering excellent customer service and your interest in the automotive industry. This will help you stand out as a motivated candidate who aligns with Sytner's values.
How to prepare for a job interview at BMW Group Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to assist customers, as this aligns perfectly with what Sytner is looking for.
✨Demonstrate Your Communication Skills
Since the role requires effective communication with both customers and colleagues, prepare to showcase your communication skills. Practice answering questions clearly and confidently, and consider role-playing common customer scenarios to illustrate your ability to handle inquiries.
✨Highlight Your Organisational Skills
Given the importance of organisation in managing stock levels and parts identification, be ready to discuss how you stay organised in your work. You could mention tools or methods you use to keep track of inventory or manage your tasks efficiently.
✨Research the Company and Its Values
Familiarise yourself with Sytner Group's values and mission. Understanding their commitment to teamwork and customer satisfaction will help you tailor your responses and demonstrate that you are a good fit for their culture.
