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- Tasks: Be the go-to person for customers and manage parts orders efficiently.
- Company: Join North Oxford Garage, a friendly and professional team.
- Benefits: Competitive salary, 30 days holiday, birthday off, and paid volunteer leave.
- Why this job: Make a real difference in customer service while working with cars and bikes.
- Qualifications: Experience in a customer-facing role and strong organisational skills.
- Other info: Training through BMW Academy and opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
North Oxford Garage is looking for a Parts Advisor,
Your role
As a Parts Advisor, you’ll be the essential link between our customers, workshop, and sales departments. You’ll handle enquiries, process orders, manage stock, and provide expert advice to ensure the right Car and Motorcycle parts and accessories are delivered promptly and accurately.
This is a varied and rewarding role with a balance of face-to-face customer interaction, administrative work, and digital order management.
- Respond to customer and workshop enquiries for parts and accessories
- Manage product listings and orders through our e-commerce channels
- Deliver excellent customer service in person, over the phone, and online
- Support car parts enquiries and coordinate with service and sales teams
- Maintain accurate records and manage stock using dealership systems
- Contribute to a smooth and efficient parts operation
Your profile
- Previous experience in a parts advisor or similar customer-facing role (motor trade experience preferred)
- Strong organisational and communication skills
- Confident using IT systems and digital platforms
- High attention to detail and a proactive attitude
- A team player with a professional approach
Rewards
- Competitive salary with an OTE of £33,053
- 30 days holiday (including bank holidays), increasing with service
- Your birthday off every year
- Paid volunteer leave to support a cause of your choice
- Life insurance cover
- Training and development through the prestigious BMW Academy
- A friendly, supportive, and professional team environment
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Parts Advisor employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the motor trade, attend industry events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on a Parts Advisor role!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with hiring managers or recruiters, be ready to showcase your experience and how it relates to the Parts Advisor role. Keep it concise but impactful!
✨Tip Number 3
Show off your tech skills! Since you'll be using IT systems and digital platforms, make sure to highlight any relevant experience during interviews. Being confident with technology can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any previous experience you have as a Parts Advisor or in a similar customer-facing role. We want to see how your background fits with the role, so don’t hold back on those motor trade experiences!
Be Organised: Since this role involves managing stock and processing orders, it’s crucial to demonstrate your strong organisational skills. Share examples of how you've kept things running smoothly in past jobs – we love a proactive attitude!
Communicate Clearly: As a Parts Advisor, you'll be the link between customers and our teams. Make sure your application reflects your communication skills. Whether it's face-to-face or online, show us how you can deliver excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at BMW Group Retail
✨Know Your Parts
Familiarise yourself with common car and motorcycle parts, as well as the specific products offered by North Oxford Garage. This knowledge will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the Parts Advisor position.
✨Get Comfortable with IT Systems
Since the role involves managing stock and orders through digital platforms, brush up on your IT skills. Be ready to discuss any relevant software you've used in the past and how you can quickly adapt to new systems.
✨Demonstrate Team Spirit
As a Parts Advisor, you'll be working closely with various teams. Prepare to talk about your experience collaborating with others and how you contribute to a positive team environment. This will show that you're not just a lone wolf but a team player who fits into their culture.
