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For Companies At a Glance
- Tasks: Manage sales enquiries via calls, emails, and live chat to help customers find their perfect vehicle.
- Company: Join Stephen James BMW Bromley, a respected name in the automotive industry known for excellence.
- Benefits: Enjoy flexible working hours, personal development opportunities, and a range of market-leading perks.
- Why this job: Be part of a dynamic team that values customer experience and offers growth within a prestigious brand.
- Qualifications: Strong communication skills and a background in customer service are essential; experience with enquiries is a plus.
- Other info: Work 30 hours a week with potential for extra shifts; great for students seeking flexible work.
Stephen James BMW Bromley is looking for a Sales Enquiry Handler.
Your role
If you have a passion for the BMW and MINI Brand and want to create an outstanding customer experience by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a career with one of the world's most admired brands in automotive.
As a Sales Enquiry Handler, you will be responsible for managing all sales enquiries that come into Stephen James, whether telephone, email, live chat, online or event marketing. You will be an effective communicator and listener and will help the customer identify the correct vehicle to meet their needs and lifestyle. You will follow up each enquiry lead with the sales team with a view to progressing from enquiry to sale.
The main duties of the role include:
- Answer calls and respond to all customer enquiries, proactively identify their needs, build rapport, and provide relevant information.
- Have a thorough knowledge of our product range, including new technologies, to confidently discuss our cars and services with customers.
- Respond to digital enquiries through the carwow/CRM portal within one hour.
- Provide personalised PCP quotes when relevant (Velocity).
- Liaise directly with the appropriate manager and assign new enquiries to a sales executive.
- Deliver exceptional customer service, exceeding customer expectations.
- Schedule and coordinate customer appointments, including arranging test drives.
Working hours: Thursday and Friday variable rotating shifts from 7am-4pm, 8am-5pm, 9am-6pm, and 10am-7pm, plus Saturday 9am-5pm and Sundays 10am-4pm (30hrs per week). Plus the opportunity for additional hours.
Your profile
- Excellent verbal and written communication skills with a track record of delivering outstanding customer service.
- Process-oriented with strong administration and IT skills.
- Proven experience in customer service and administration, ideally with experience in handling enquiries.
Rewards
Stephen James values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues.
Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our Careers page.
Part-time Sales Enquiry Handler employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Sales Enquiry Handler
✨Tip Number 1
Familiarise yourself with the BMW and MINI product range. Knowing the features, specifications, and latest technologies will help you engage confidently with customers and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills. As a Sales Enquiry Handler, you'll need to build rapport quickly. Role-play scenarios with friends or family to enhance your ability to listen actively and respond effectively to customer needs.
✨Tip Number 3
Get comfortable with digital tools and CRM systems. Since you'll be responding to enquiries through various platforms, being tech-savvy will allow you to manage leads efficiently and provide timely responses.
✨Tip Number 4
Showcase your customer service experience. Think of specific examples where you've gone above and beyond for customers. This will help you stand out during interviews and demonstrate your commitment to exceptional service.
We think you need these skills to ace Part-time Sales Enquiry Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Sales Enquiry Handler position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experience handling enquiries. Use specific examples to demonstrate your communication skills and ability to provide exceptional customer service.
Show Your Passion for the Brand: Express your enthusiasm for the BMW and MINI brands in your application. Mention any personal experiences with the vehicles or knowledge about the brand that can set you apart from other candidates.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at BMW Group Retail
✨Know Your BMW and MINI Products
Familiarise yourself with the BMW and MINI product range, including their features and technologies. This knowledge will help you confidently answer questions and demonstrate your passion for the brand during the interview.
✨Showcase Your Communication Skills
As a Sales Enquiry Handler, effective communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've successfully handled customer enquiries in the past.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've gone above and beyond to meet customer needs. Highlight your ability to build rapport and provide exceptional service, as this aligns with the company's values.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice responding to various customer enquiries and think about how you would guide them towards the best vehicle for their needs.
