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- Tasks: Be the go-to person for customers needing accident repair advice and support.
- Company: Join Sytner Oldbury, a leading name in the automotive industry.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and more perks.
- Why this job: Make a real difference by delivering exceptional customer experiences every day.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Full training provided with a supportive team environment for growth.
The predicted salary is between 30000 - 42000 £ per year.
Sytner Oldbury is looking for a BMW Bodyshop Advisor. Your role involves being at your best when in front of a customer, building great relationships and providing excellent advice. You should be self-motivated, organised, and committed to delivering exceptional customer experience. This is an exciting opportunity to join our fantastic team at Sytner Oldbury as a Bodyshop Advisor.
Your role will include:
- Being the initial interface with the customer for all accident repair enquiries.
- Following a clear customer service process to ensure a consistent quality service is provided.
- Inspecting customer vehicles and providing an initial quotation for repair.
- Reviewing service customer vehicles and quoting for cosmetic or alloy wheel repair.
- Organising and booking all repair work as well as face-to-face collection & delivery.
- Organising customer loan cars in conjunction with Bodyshop procedures.
- Liaising with customers, insurance companies, and service providers to ensure all financial and repair formalities are effectively completed to the satisfaction of all parties.
- Inspecting repaired vehicles on return to our retail centres to ensure quality of workmanship.
- Taking opportunities to promote and provide additional company services and products.
This is a full-time role to ensure we provide our customers with the highest possible levels of service. Full training will be provided along with full management support.
Your profile should include previous experience, as this is a customer service-focused role that would suit a forward-thinking, people-oriented person. You must have excellent communication skills and a good telephone manner, as the majority of authorisations are negotiated over the telephone.
Rewards include an industry-leading benefits package, enhanced holiday entitlement (33 days including bank holidays), industry-leading maternity, paternity and adoption pay, recognition of long service every 5 years, discounted car schemes, high street discounts, discounted gym memberships, a cycle to work scheme, and one day a year paid voluntary/community work.
BMW Bodyshop Advisor in Oldbury employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BMW Bodyshop Advisor in Oldbury
✨Tip Number 1
Get to know the company! Research Sytner Oldbury and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the Bodyshop Advisor role. Ask about the team dynamics or how they handle customer feedback – it shows you're thinking about how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your interest in the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace BMW Bodyshop Advisor in Oldbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've built relationships and provided exceptional service in the past. Use specific examples that showcase your ability to connect with customers and resolve their issues.
Be Organised and Detail-Oriented: In your application, demonstrate your organisational skills. Mention any systems or processes you’ve used to manage tasks effectively. We love candidates who can keep everything running smoothly, so show us how you stay on top of things!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Bodyshop Advisor role. Use keywords from the job description to show that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fantastic team at Sytner Oldbury!
How to prepare for a job interview at BMW Group Retail
✨Know Your Stuff
Before the interview, brush up on your knowledge of BMW vehicles and the bodyshop processes. Familiarise yourself with common repair procedures and customer service best practices. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your People Skills
As a Bodyshop Advisor, you'll be interacting with customers regularly. Prepare examples of how you've built relationships and provided exceptional service in previous roles. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Practice Your Communication
Since a lot of authorisations are done over the phone, practice your telephone manner. Conduct mock calls with a friend or family member to refine your communication skills. Make sure you can convey information clearly and confidently, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the team, company culture, and growth opportunities. This shows your enthusiasm for the position and helps you determine if Sytner Oldbury is the right fit for you.
