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- Tasks: Be the first point of contact for customer enquiries and ensure a seamless experience.
- Company: Join Hedin Automotive, a prestigious name in the automotive industry with a focus on excellence.
- Benefits: Enjoy competitive salary, personal development opportunities, and a range of market-leading perks.
- Why this job: This role offers a chance to grow in a respected brand while delivering top-notch customer service.
- Qualifications: Experience in customer service is preferred; strong communication and IT skills are essential.
- Other info: This is a maternity cover position with a structured work schedule and additional hours on Saturdays.
The predicted salary is between 26666 - 31808 £ per year.
Hedin Bromley is looking for a Customer Service Advisor (Reservation Specialist) – Maternity Cover.
Your role
Hedin Automotive BMW & MINI has a fantastic opportunity for a Customer Service Advisor to join our prestigious Bromley centre on a 12-month maternity cover contract.
As the first point of contact for telephone and online enquiries, you’ll play a vital role in delivering a seamless customer experience. If you’re customer-focused, well-organised, and have a confident telephone manner, this is a great opportunity to follow a career with one of the world\’s most admired brands in the automotive industry.
Basic Salary: £26,666OTE £31,808 per annum the role is an office-based environment, working hours Monday – Friday, 8:30am to 6pm (42-hour week), and Saturdays on a rota basis 8am – 2pm (currently 1 in 6) to be paid as additional hours.
You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.
The main duties of the role include:
- Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
- Record customers details and requirements when handling an enquiry
- Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
- Provide customer estimates according to company policy on schedules, times and pricing
- Make outbound calls to customers when ordered parts have arrived and arrange a booking
- Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range
Your profile
- Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
- Excellent verbal & written communication skills
- Confident at resolving complex issues
- Excellent administration & IT skills
- Must be eligible to work in the UK
Rewards
Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting ourCareers page.
Click apply today and take the first step towards a rewarding career in the automotive industry.
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Customer Service Advisor New employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor New
✨Tip Number 1
Familiarise yourself with the BMW and MINI product range. Understanding the vehicles and services offered will not only boost your confidence during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of phone interaction, consider role-playing with a friend to refine your ability to handle customer queries effectively and maintain a friendly tone.
✨Tip Number 3
Research common customer service scenarios in the automotive industry. Being prepared with examples of how you've handled similar situations can help you stand out as a candidate who is ready to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees of Hedin Automotive. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor New
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Use bullet points to make it easy to read, and include specific examples of how you've delivered outstanding customer service in the past.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work for Hedin Automotive and how your background makes you a great fit for the Customer Service Advisor position.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at BMW Group Retail
✨Research the Company
Before your interview, take some time to learn about Hedin Bromley and their values. Understanding their commitment to customer service and the automotive industry will help you align your answers with what they are looking for.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complex issue. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent verbal and written communication skills are crucial. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively to the interviewer.
✨Highlight Relevant Experience
Be ready to discuss your previous roles in customer service and how they have prepared you for this position. Use specific examples to illustrate your experience in handling enquiries and providing exceptional service.
