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For Companies At a Glance
- Tasks: Engage with customers, manage service bookings, and ensure top-notch customer satisfaction.
- Company: Join BMW, a leader in luxury automotive innovation and customer experience.
- Benefits: Enjoy full training, travel costs covered, and opportunities for career progression.
- Why this job: Be part of a prestigious brand while developing valuable skills in a dynamic environment.
- Qualifications: GCSEs in English, Maths, and one other subject required; enthusiasm and a willingness to learn are key.
- Other info: Training takes place at the BMW Group Academy in Berkshire every two months.
Group 1 Ruislip is looking for a Aftersales Service Advisor Apprentice.
Your role
The successful applicant will have the opportunity to work with one of the world\’s most prestigious and technologically advanced car manufacturers. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.
You will be working in a busy BMW/MINI Service Department. Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. As a result, you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service. This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW/MINI brand.
Service Advisor specific duties include:
- Working face-to-face with customers within the Retailer
- Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
- Estimating time and costs associated with vehicle services and repairs
- Handling and responding to customer complaints
- Being involved with interpreting initial customer concerns and liaising with the vehicle technicians
- Liaising with customers and keeping them updated of any additional work that may be required
- Tracking customer vehicles through the workshop during service and repair
- Advising customers on how to solve problems with their vehicles
All Aftersales Customer Service (Service Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12 month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles. During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.
Your profile
Desired skills
- None
- Full training will be provided
Personal qualities
Successful applicants must demonstrate the following:
- An enthusiasm for excellent customer service
- An interest in the automotive industry
- To have good communication and organisational skills
- To be honest and trustworthy with a willingness to learn
- To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
- To be able to work effectively as part of a team in a busy service department, as well as having the capability to follow instructions and work individually
Desired qualifications
Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:
- English
- maths
- One other subject
Future prospects
On successful completion of the apprenticeship, you will be a qualified Service Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.
Things to consider
Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW Retailer (travel, accommodation and food).
About the employer
All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Milton Keynes.
Training provider
While the programme will focus around customer service skills, also embedded within the seven weeks training will include the current certification training courses for the Service Advisor role. Additional technical and product awareness training will also be included.
Qualifications to be achieved:
- Level 2 Customer Service Practitioner
- Service Advisor Certification
- ERR (Employee Rights & Responsibilities) Workbook
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Aftersales Service Advisor Apprentice New employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Service Advisor Apprentice New
✨Tip Number 1
Familiarise yourself with the BMW and MINI brands. Understanding their values, customer service philosophy, and product offerings will help you connect better with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about cars and customer service. This will help you articulate your thoughts clearly and build confidence in handling customer interactions.
✨Tip Number 3
Consider volunteering or taking part in customer service roles, even if they are not automotive-related. This experience will enhance your interpersonal skills and show your commitment to providing excellent service.
✨Tip Number 4
Network with current or former apprentices in the automotive industry. They can provide valuable insights into the role and share tips on how to excel during the apprenticeship, making you a more attractive candidate.
We think you need these skills to ace Aftersales Service Advisor Apprentice New
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Aftersales Service Advisor Apprentice. Familiarise yourself with the skills required, such as exceptional customer service and communication abilities.
Tailor Your CV: Craft your CV to highlight any relevant experience or skills that align with the job description. Emphasise your enthusiasm for customer service and any previous roles where you've demonstrated strong interpersonal skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for the automotive industry and your eagerness to learn. Mention specific qualities that make you a good fit for the role, such as your positive attitude and willingness to work as part of a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the customer service field.
How to prepare for a job interview at BMW Group Retail
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for providing excellent customer service during the interview. Share any relevant experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Research the BMW/MINI Brand
Familiarise yourself with the BMW and MINI brands, their values, and what sets them apart in the automotive industry. This knowledge will not only impress the interviewers but also show that you are genuinely interested in being part of their team.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Teamwork Skills
Since the role involves working in a busy service department, be ready to discuss your ability to work effectively as part of a team. Share examples of past experiences where you collaborated with others to achieve a common goal.
