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- Tasks: Support BMT’s ERP system, manage user queries, and ensure smooth operations.
- Company: BMT tackles crucial engineering challenges, promoting a sustainable future with a diverse and inclusive culture.
- Benefits: Enjoy flexible working, private medical coverage, enhanced pension, and a wellbeing fund for personal interests.
- Why this job: Join a collaborative team making systems better while contributing to impactful environmental solutions.
- Qualifications: Experience with IFS ERP systems, strong digital skills, and a problem-solving mindset are essential.
- Other info: We value adaptability and a willingness to learn; missing skills? We can help you grow!
The predicted salary is between 36000 - 60000 £ per year.
Flexibility: This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.
Location: In terms of location, we have offices in Bath, Bristol, London, Southampton, Plymouth, Leeds, & Weymouth and we are happy to explore flexible and hybrid working arrangements. Please note that travel to customer sites or to attend meetings will be required.
About BMT: BMT is dedicated to tackling the most crucial engineering challenges of our era, fostering an environment where individuals with exceptional technical expertise provide meaningful, practical solutions. Committed to creating a safer, more efficient, effective, and sustainable future, BMT values diversity, equity, and inclusion, recognising their pivotal role in achieving our business purpose.
Why Work for Us? Joining BMT means gaining access to a comprehensive set of employee benefits designed to empower your success. In addition to a competitive salary, our offerings encompass health, family, finance, and personal development, including:
- Private Medical (family coverage)
- Enhanced Pension
- 18 weeks enhanced maternity pay (after a qualifying period of 1 year)
- Family friendly policies
- Committed to an inclusive culture
- Wellbeing Fund – an annual fund for personal hobbies or interests
- Holiday Trading
- Professional Subscriptions
About The Role: We’re looking for an IFS Service Desk Coordinator to join our Global Management Information Systems (G-MIS) team. This is a key role supporting BMT’s ERP system (IFS), where you’ll help users with queries, manage system changes, and ensure smooth day-to-day operations.
You’ll work closely with the ERP Manager and IFS Product Owner, supporting the delivery and maintenance of IFS Cloud. Your work will include system administration, issue resolution, user management, and contributing to ongoing improvements.
You’ll also be involved in:
- Responding to and resolving IFS support requests
- Troubleshooting system issues with users
- Supporting the design, testing, and development of IFS Cloud functionality
- Maintaining user permissions and role configurations
- Preparing training materials and supporting communications
- Managing documentation, trackers, and logs
- Assisting with Level 3 maintenance issues alongside the Solution Architect and ERP Product Manager
This is a varied and collaborative role, ideal for someone who enjoys working across teams and making systems work better for everyone.
About You: We’re looking for someone who brings:
- Experience supporting IFS ERP systems, ideally IFS Apps 10 and IFS Cloud
- A background in IFS support or development (or other ERP)
- Strong digital skills and confidence using IT tools
- A team-focused approach and the ability to work cross-functionally
- A keen eye for detail and a problem-solving mindset
- An interest in ERP best practices and continuous improvement
It would be great if you also have:
- Strong interpersonal skills
- A drive for accuracy and improvement
- Curiosity and a willingness to learn
You’ll report to the ERP Manager and work closely with the IFS Product Owner, G-MIS Service Desk Manager, and other key stakeholders. We expect you to share our passion for creating a more environmentally and socially sustainable future for all our stakeholders.
Missing skills? Let us be the judge! BMT are passionate about people; we recognise that technology moves quickly and that no one can learn everything, which is why we seek those who can adapt and demonstrate the aptitude to learn. With enthusiasm and the right attitude, we can help you discover your potential.
What’s Next? If you are ready to contribute your skills and passion to a dynamic team addressing impactful challenges, we invite you to apply for this exciting opportunity with BMT. Join us in shaping a safer, more efficient, and sustainable future.
IFS Service Desk Coordinator employer: Bmt Defence Services LTD
Contact Detail:
Bmt Defence Services LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IFS Service Desk Coordinator
✨Tip Number 1
Familiarise yourself with IFS ERP systems, especially IFS Apps 10 and IFS Cloud. Understanding the specific functionalities and common issues users face will help you stand out during discussions with the hiring team.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in previous roles. This will demonstrate your ability to troubleshoot effectively, which is crucial for the IFS Service Desk Coordinator position.
✨Tip Number 3
Highlight your experience working cross-functionally with teams. BMT values collaboration, so be ready to discuss how you've successfully worked with different departments to improve system operations or user experiences.
✨Tip Number 4
Express your enthusiasm for continuous improvement and learning. BMT appreciates candidates who are curious and willing to adapt, so share any relevant training or certifications you've pursued in ERP best practices.
We think you need these skills to ace IFS Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with IFS ERP systems, particularly IFS Apps 10 and IFS Cloud. Emphasise your problem-solving skills and any previous roles that involved system administration or user support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and BMT's mission. Mention specific examples of how your background aligns with the responsibilities of the IFS Service Desk Coordinator position, such as troubleshooting system issues or managing user permissions.
Showcase Your Soft Skills: BMT values strong interpersonal skills and a team-focused approach. Highlight experiences where you successfully collaborated with others or resolved conflicts, demonstrating your ability to work cross-functionally.
Research BMT: Familiarise yourself with BMT’s values and commitment to sustainability. Mention in your application how you resonate with their mission and how you can contribute to creating a safer and more efficient future.
How to prepare for a job interview at Bmt Defence Services LTD
✨Understand the Role
Make sure you have a clear understanding of the IFS Service Desk Coordinator role. Familiarise yourself with the responsibilities, such as supporting users with queries and managing system changes. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Be prepared to discuss your experience with IFS ERP systems, particularly IFS Apps 10 and IFS Cloud. Highlight specific examples where you've successfully resolved issues or contributed to system improvements, as this will show your capability in the role.
✨Emphasise Teamwork
Since this role involves working closely with various teams, be ready to share examples of how you've collaborated effectively in the past. Discuss your team-focused approach and how you can contribute to a collaborative environment at BMT.
✨Ask About Flexibility
Given BMT's commitment to flexibility, don't hesitate to ask about their hybrid working arrangements during the interview. This shows that you're interested in finding a work-life balance that suits both you and the company.
