Resident Liaison Officer

Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO)
Portishead Permanent or Long-term Freelance
Recladding & Fa ade Remediation Project on large apartment blocks
30,000 to 35,000 (depending on experience) + Package

The Opportunity

We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and fa ade remediation programme in Portishead.

Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements.

This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption.

The Role

• Act as the main point of contact for residents, leaseholders and stakeholders throughout the project
• Provide clear and timely communication on planned works, access requirements and programme updates
• Build positive relationships with residents and support them through each stage of the works
• Arrange appointments, consultations, resident meetings and home visits as required
• Manage enquiries, concerns and complaints professionally and sensitively
• Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly
• Maintain accurate records of communications, visits and resident feedback
• Support customer satisfaction initiatives and project reporting requirements
• Help minimise disruption and ensure residents remain informed throughout the programme

What We're Looking For

Essential

• Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services
• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Ability to manage difficult conversations professionally and empathetically
• Experience working within occupied residential environments
• Strong stakeholder management and relationship-building skills

Desirable

• Experience on cladding, fa ade, remediation, retrofit or fire safety projects
• Social housing, local authority or residential refurbishment experience
• Understanding of building safety remediation programmes
• Experience supporting site teams on live construction projects

What You'll Get

• Long-term opportunity on a secured programme with approximately two years of work
• Flexible engagement options including permanent, freelance or temp-to-perm
• Opportunity to join a growing and well-established specialist contractor
• Join a high-profile building safety and remediation programme
• Stable pipeline of future projects
• Supportive site and management team
• Competitive salary of 30,000 - 35,000 per annum for permanent candidates