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For Companies At a Glance
- Tasks: Engage with clients to ensure satisfaction and drive renewals in a dynamic SaaS environment.
- Company: Join a high-growth SaaS business offering innovative data-driven solutions.
- Benefits: Enjoy a competitive salary, commission, and hybrid work options in London.
- Why this job: Be part of a client-focused team that values your input and fosters growth.
- Qualifications: Experience in Customer Success within SaaS, especially in the Data sector is essential.
- Other info: This role offers opportunities for upselling and cross-selling to enhance commercial growth.
The predicted salary is between 54000 - 126000 £ per year.
- Customer Success Manager– high growth SaaS business
- Basic salary- up to £90k + commission
- Access to London – Hybrid
The business
- They provide an innovative suite of Data-Driven solutions, capturing and aggregating data throughout the consumer journey – across device, domain, platform, and business technologies..
The role
- 100% client facing position – working closely with sales, presales and development
- Key focuses include making sure the client is happy, sees the value in the services and most importantly… will renew!
- Efficient reporting on QBR\’s and OKR\’s – as well as identifying upsell opportunities
Candidate
- Customer Success experience in any Saas companies, ideally within the Data space
- Has a good blend of Customer Success / AM skills, NPS scores, retention, looking for upsell & cross sell opportunities within accounts for further commercial growth
BMS Tech Sales | Customer Success Manager employer: BMS Tech Sales
Contact Detail:
BMS Tech Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BMS Tech Sales | Customer Success Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer success within the SaaS industry. Understanding how data-driven solutions impact customer satisfaction and retention will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the customer success and SaaS space. Attend relevant webinars or local meetups to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven upsell opportunities in your previous roles. Real-life stories resonate well in interviews.
✨Tip Number 4
Research the company’s products and services thoroughly. Being able to articulate how their solutions can benefit clients will demonstrate your genuine interest and understanding of their business.
We think you need these skills to ace BMS Tech Sales | Customer Success Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Success Manager in a SaaS environment. Highlight your experience in client-facing roles and how you've contributed to customer satisfaction and retention.
Tailor Your CV: Customize your CV to emphasize your relevant experience in Customer Success, particularly in SaaS companies. Include specific metrics like NPS scores or retention rates to showcase your impact.
Craft a Compelling Cover Letter: Write a cover letter that connects your background with the company's mission and values. Discuss your passion for data-driven solutions and how you can help clients see value in their services.
Highlight Upsell Experience: In your application, be sure to mention any experience you have with identifying upsell and cross-sell opportunities. This is crucial for the role and will demonstrate your ability to drive commercial growth.
How to prepare for a job interview at BMS Tech Sales
✨Understand the SaaS Landscape
Make sure you have a solid grasp of the SaaS industry, especially in the data-driven solutions space. Familiarize yourself with key players, trends, and challenges that clients face, as this will help you demonstrate your knowledge and relevance during the interview.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles where you successfully managed customer relationships, improved NPS scores, or identified upsell opportunities. This will illustrate your ability to drive client satisfaction and retention, which is crucial for the role.
✨Highlight Your Reporting Skills
Since the role involves efficient reporting on QBRs and OKRs, be ready to discuss your experience with these metrics. Explain how you've used data to inform decisions and improve customer outcomes, showcasing your analytical skills.
✨Demonstrate Your Client-Facing Skills
As this is a 100% client-facing position, practice articulating how you build relationships and communicate effectively with clients. Share anecdotes that highlight your ability to listen, empathize, and provide value, ensuring clients feel supported and understood.
