At a Glance
- Tasks: Lead a team while managing insurance policies and delivering top-notch customer service.
- Company: Join DR&P Group, part of the dynamic BMS Group, a leader in insurance broking.
- Benefits: Enjoy 25 days holiday, a pension scheme, social events, and a discretionary bonus.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
- Why this job: Make an impact in a growing company with a collaborative culture and global reach.
- Qualifications: Experience in insurance broking or underwriting, with strong organisational and communication skills.
The predicted salary is between 40000 - 50000 € per year.
Company: DR&P Group (as part of the BMS Group organisation)
Location: Northampton
Department: Commercial
Reporting to: Director
Role Purpose
The Insurance Senior Account Handler / Team Leader will have leadership responsibility, oversee a small team, whilst providing day-to-day support to clients and Account Executives by managing insurance policies throughout their lifecycle. The role focuses on delivering high-quality customer service, ensuring accuracy in policy administration, and maintaining strong relationships with insurers and clients.
Key Responsibilities
- Supervise, support, and develop a team of Account Handlers
- Allocate workloads and monitor performance to ensure service standards are met
- Act as a referral point for technical queries and complex cases
- Deliver coaching, mentoring, and performance feedback
- Act as a primary point of contact for clients, handling enquiries promptly and professionally
- Manage the administration of new business, renewals, mid-term adjustments, and cancellations
- Prepare insurance documentation including schedules, endorsements, certificates, and invoices
- Liaise with insurers and underwriters to obtain quotations, negotiate terms, and confirm cover
- Ensure all client and policy records are accurate and compliant with regulatory requirements
- Support Account Executives with renewal presentations and insurer negotiations
- Identify opportunities to cross-sell or up-sell products where appropriate
- Handle client queries and issues, escalating complex cases when required
- Maintain excellent knowledge of products, insurers, and market developments
- Ensure adherence to FCA regulations, Treating Customers Fairly (TCF), and company procedures
Skills & Experience
Essential
- Proven experience in an insurance broking or underwriting environment in either Commercial and/or SME
- Strong organisational skills with excellent attention to detail
- Confident written and verbal communication skills
- Ability to manage multiple tasks and work to deadlines
- Customer-focused approach with a professional manner
- Strong working knowledge of Acturis and Microsoft Office applications
Desirable
- Previous experience in a team leadership or supervisory role preferred
- Knowledge of FCA regulations and compliance requirements
What we offer:
- 25 days holiday (+8 recognised public and bank holidays)
- Company Pension Scheme
- Company Social Events
- Discretionary annual bonus linked to the business hitting KPIs
- Life Cover
- Medicash Cash Plan
- Income Protection
- Access to Cycle to Work Scheme
Senior Account Handler / Team Leader in Northampton employer: BMS Group
At DR&P Group, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that fosters professional growth and development. Located in Northampton, our team enjoys a range of benefits including generous holiday allowances, a company pension scheme, and opportunities for social engagement, all while working within a dynamic environment that values independence and client-focused service. Join us to be part of a thriving organisation where your contributions are recognised and rewarded, and where you can make a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Handler / Team Leader in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know someone at DR&P Group. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that Senior Account Handler role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the insurance market and DR&P Group's services. Show us you’re not just another candidate; demonstrate your understanding of their operations and how you can contribute to their growth.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past experience to highlight your leadership skills and customer-focused approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Account Handler / Team Leader in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Handler / Team Leader role. Highlight your experience in insurance broking or underwriting, and don’t forget to showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at DR&P Group. Share specific examples of your achievements and how they relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Communication Skills:Since this role requires strong written communication, make sure your application is clear and professional. Use proper grammar and structure, and keep it concise. We appreciate attention to detail, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DR&P Group!
How to prepare for a job interview at BMS Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance industry, especially in commercial and SME sectors. Familiarise yourself with the key responsibilities of the Senior Account Handler role and be ready to discuss how your experience aligns with managing policies and client relationships.
✨Show Leadership Skills
Since this role involves team leadership, prepare examples of how you've successfully supervised or mentored a team in the past. Think about specific situations where you allocated workloads, provided feedback, or resolved conflicts, and be ready to share these during the interview.
✨Demonstrate Customer Focus
Highlight your customer service skills by preparing anecdotes that showcase your ability to handle client queries and maintain strong relationships. Be ready to discuss how you ensure accuracy in policy administration and how you’ve gone above and beyond for clients in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within DR&P Group. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
